Experience

Terra Management Services, LLC

• United States
• Real Estate
• 1 - 100 Employee

• Licensed Community Association Manager

  • Dec 2022 - Present

  Tampa, Florida, United States Licensed Community Association Portfolio Manager handling HOA and Condo Association communities. Preparing budgets, managing projects and vendors, communicating with board members and homeowners, preparing agendas, performing inspections and attending board meetings.



Keller Williams Tampa Properties

• United States
• Real Estate
• 1 - 100 Employee

• Real Estate Agent

  • Jul 2018 - Present

  Tampa, Florida, United States



Madison Tax Services

• Accounting

• Customer Service Manager/ Project Coordinator

  • Jan 2015 - Present

  Tampa, Florida, United States Customer Service Manager/Project Manager | Madison Tax Services • Introduced higher standards for customer service and increased efficiency by streamlining operations. • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags. • Followed through with client requests to resolve problems. • Trained and regularly mentored associates on performance-oriented strategies and customer service… Show more Customer Service Manager/Project Manager | Madison Tax Services • Introduced higher standards for customer service and increased efficiency by streamlining operations. • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags. • Followed through with client requests to resolve problems. • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques. • Completed special projects by using effective decision making, critical thinking and time management skills. Show less



Alex The Assistant

• Virtual Assistant/Project Coordinator

  • May 2017 - May 2021

  Tampa/St. Petersburg, Florida Area Freelance Virtual Assistant | Self-employed • Used software applications such as CRM and Project Management tools to complete and maintain projects, social media, and customer tracking. • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests. • Completed administrative tasks such as calendar management, webinar/meeting scheduling, meeting minutes, presentations, Excel Spreadsheets, Google… Show more Freelance Virtual Assistant | Self-employed • Used software applications such as CRM and Project Management tools to complete and maintain projects, social media, and customer tracking. • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests. • Completed administrative tasks such as calendar management, webinar/meeting scheduling, meeting minutes, presentations, Excel Spreadsheets, Google project management tools, data entry, customer service, and other administrative tasks as needed. • Learned and implemented new procedures, processes, and tools for a better outcome of business growth. • Facilitated timely delivery of special projects to meet objectives. ail. Show less



Innovative Medical Risk Management

• Patient Advocate/Balance Biller

  • Aug 2015 - Nov 2016

  Tampa/St. Petersburg, Florida Area Patient Advocate/Balance Biller | Care Valent 11/2015 - 12/2016 • Assisted patients in understanding individual rights and responsibilities regarding care, coverage and payment. • Entered details into computer systems and managed database of information. • Reviewed all patient paperwork for accuracy, including claims, bills and medicolegal documents. • Followed document protocols to safeguard confidentiality of patient records. • Entered and organized bills into system and… Show more Patient Advocate/Balance Biller | Care Valent 11/2015 - 12/2016 • Assisted patients in understanding individual rights and responsibilities regarding care, coverage and payment. • Entered details into computer systems and managed database of information. • Reviewed all patient paperwork for accuracy, including claims, bills and medicolegal documents. • Followed document protocols to safeguard confidentiality of patient records. • Entered and organized bills into system and calculated deductibles and plan allowable. Show less



Citibank

• Customer Escalations Supervisor

  • Mar 2010 - Mar 2013

  Tampa, FL Client Escalations Supervisor | Citibank • Investigated, researched, and disputed client account issues. • Resolved 80-100 client issues a day by providing a one stop resolution. • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork. • Worked with clients to address and respond to client and partnership management issues. • Fostered customer trust by addressing concerns and needs using targeted… Show more Client Escalations Supervisor | Citibank • Investigated, researched, and disputed client account issues. • Resolved 80-100 client issues a day by providing a one stop resolution. • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork. • Worked with clients to address and respond to client and partnership management issues. • Fostered customer trust by addressing concerns and needs using targeted problem-solving. Show less