Experience

Card Compliant

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Business Process Analyst

  • Aug 2016 - Present

  Kansas City, Missouri Area



HYLA Mobile, an Assurant company

• United States
• Renewables & Environment
• 1 - 100 Employee

• Operations Analyst

  • Mar 2014 - Mar 2016

  Overland Park, Kansas • Account team lead for operations during significant growth period (500 units to 65,000 units per day) • Managed vendor partnerships leading to improved quality in service and deliverables • Designed & implemented business process improvement initiatives leading to more than $1 Million in savings • Led projects to help drive channel performance



Mediware Information Systems

• United States
• Software Development
• 1 - 100 Employee

• Contract Accountant

  • Dec 2013 - Feb 2014

  Lenexa, KS



Yellow

• United States
• Truck Transportation
• 700 & Above Employee

• Logistics Analyst

  • Oct 2013 - Dec 2013

  Overland Park, KS



Waddell & Reed

• United States
• Financial Services
• 700 & Above Employee

• Reimbursement Program Associate

  • May 2013 - Sep 2013



H&R Block

• United States
• Retail
• 700 & Above Employee

• Supportability Specialist

  • Aug 2011 - Feb 2013

  Kansas City, Missouri Area Actively analyze processes and feedback to improve the client experience and eliminate call drivers

• Client Services and Technical Support

  • Jan 2010 - Aug 2011

  •Diagnosed and resolved issues for multiple software programs •Communicated on a daily basis with client base with a 90% resolution rate •Developed creative and quick solutions to resolve client issues, quickly advancing to 2nd tier support



Lil Red Foundation

• Intern - Grassroots Coordinator

  • Jan 2009 - May 2009

  • Analysis of accounting and control processes to discover and remedy areas for improvement • Learned and adapted to new software and processes to ensure same day invoicing • Redesigned and improved reporting and accounting processes connecting Key Companies



Boy Scouts of America

• United States
• Civic and Social Organizations
• 700 & Above Employee

• Director of COPE and Leadership Development

  • Jun 2001 - Aug 2006

  • Developed leadership and communication skills in others as well as myself • Designed activities to aid growth in communication, problem solving, teamwork, and leadership • Diagnosed trouble within teams and adapted curriculum to strengthen team mechanics by 150% • Coached participants in confidence building exercises to boost effectiveness and unit cohesion