Alex Workman, MBA
Business Process Analyst at Card Compliant- Claim this Profile
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Bio
Experience
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Card Compliant
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United States
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Technology, Information and Internet
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1 - 100 Employee
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Business Process Analyst
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Aug 2016 - Present
Kansas City, Missouri Area
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HYLA Mobile, an Assurant company
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United States
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Renewables & Environment
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1 - 100 Employee
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Operations Analyst
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Mar 2014 - Mar 2016
Overland Park, Kansas • Account team lead for operations during significant growth period (500 units to 65,000 units per day) • Managed vendor partnerships leading to improved quality in service and deliverables • Designed & implemented business process improvement initiatives leading to more than $1 Million in savings • Led projects to help drive channel performance
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Mediware Information Systems
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United States
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Software Development
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1 - 100 Employee
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Contract Accountant
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Dec 2013 - Feb 2014
Lenexa, KS
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Yellow
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United States
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Truck Transportation
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700 & Above Employee
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Logistics Analyst
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Oct 2013 - Dec 2013
Overland Park, KS
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Waddell & Reed
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United States
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Financial Services
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700 & Above Employee
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Reimbursement Program Associate
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May 2013 - Sep 2013
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H&R Block
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United States
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Retail
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700 & Above Employee
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Supportability Specialist
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Aug 2011 - Feb 2013
Kansas City, Missouri Area Actively analyze processes and feedback to improve the client experience and eliminate call drivers
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Client Services and Technical Support
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Jan 2010 - Aug 2011
•Diagnosed and resolved issues for multiple software programs •Communicated on a daily basis with client base with a 90% resolution rate •Developed creative and quick solutions to resolve client issues, quickly advancing to 2nd tier support
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Intern - Grassroots Coordinator
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Jan 2009 - May 2009
• Analysis of accounting and control processes to discover and remedy areas for improvement • Learned and adapted to new software and processes to ensure same day invoicing • Redesigned and improved reporting and accounting processes connecting Key Companies
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Boy Scouts of America
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United States
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Civic and Social Organizations
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700 & Above Employee
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Director of COPE and Leadership Development
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Jun 2001 - Aug 2006
• Developed leadership and communication skills in others as well as myself • Designed activities to aid growth in communication, problem solving, teamwork, and leadership • Diagnosed trouble within teams and adapted curriculum to strengthen team mechanics by 150% • Coached participants in confidence building exercises to boost effectiveness and unit cohesion
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Education
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University of Missouri-Kansas City
Masters of Business Administration, Entrepreneurship and Management -
University of Central Missouri
Bachelors, Business Adminstration