Alex Wijnbergen

Director of Operations at A.R.S. Assessment Rehabilitation Services Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
Toronto, Ontario, Canada, CA

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Credentials

  • Step Up to Leadership
    Dale Carnegie Digital
    Aug, 2017
    - Oct, 2024
  • Level 1 Ski Coach Certification
    Canadian Ski Coaches Federation
    Mar, 2008
    - Oct, 2024

Experience

  • A.R.S. Assessment Rehabilitation Services Inc.
    • Canada
    • Insurance
    • 1 - 100 Employee
    • Director of Operations
      • Jan 2023 - Present

      • Overall management of the Independent Medical Evaluation program, oversight of all 5 departments, key contract relationship management, project management, business development, and strategic expansion• Developed and conducted program-wide audits using internal and client data to ensure conformance to client KPIs, designing process changes where needed to address deficiencies • Manage human resources, workload planning, and recruitment• Developed policies and procedures to ensure conformance to legal and regulatory body requirements, resulting in 3-year accreditation from industry governing body• Gained new multi-year contract with a nationwide client, leading to a 5% increase in total referral volume Show less

    • Senior Manager - Operations
      • Aug 2019 - Jan 2023

      • Reduced late reports by 38% by redesigning the end to end referral and assessment operating model and developing supporting training programs, resulting in top line revenue increase of ~7%• Managed relationships for key accounts (+90% of revenue), including: serving as main point of contact, meeting reporting requirements and ensuring overall adherence to SLAs• Oversaw day to day of company’s core operations including: setting priorities, overseeing deliverables and providing coaching to 16 direct reports across the operations, quality assurance and accounting teams• Identified priority markets for business development based on analysis of referral trends and external policy • Managed COVID-19 response including: developing policies, procedures and communications strategy Show less

    • Project Supervisor
      • Feb 2018 - Aug 2019

      • Reduced time spent on industry and regulatory reporting by 50% by introducing proactive procedures and improved data management• Developed company’s annual priorities based on internal KPIs, analysis and vendor feedback• Drove business expansion by recruiting of evaluators in remote areas to better service our customers• Served as a primary contributor to multiple successful request for proposal bids leading to three net new multi-year nationwide contracts (value $3MM)

    • Reports Coordinator
      • Jun 2016 - Feb 2018

      • Increased Quality Assurance team output by 20% by designing and implementing a structural reorganization, including workflow changes • Managed the day-to-day operations for the Documentation and Administrative teams

    • Medical Document Analyst
      • Feb 2015 - Jun 2016

      • Analyzed and summarized more than 30 medical files per day (120% more than benchmark)

  • Scholars At Your Service
    • Canada
    • Consumer Services
    • 1 - 100 Employee
    • Project Manager
      • Jun 2013 - Sep 2013

      • Met with clients to set project expectations and led a team of 5 painters, which met every deadline • Promoted to supervise and lead a team of painters after 4 weeks • Met with clients to set project expectations and led a team of 5 painters, which met every deadline • Promoted to supervise and lead a team of painters after 4 weeks

  • Jeroen Bosch Ziekenhuis
    • Netherlands
    • Hospitals and Health Care
    • 700 & Above Employee
    • Microbiology Lab Intern
      • May 2012 - Aug 2012

      • Co-authored a research paper on Q-fever – a bacterial disease – published in the Journal of Clinical Microbiology by analyzing quantitative data and conducting interviews • Conducted data analysis and editing for 3 Ph.D. students’ thesis papers • Co-authored a research paper on Q-fever – a bacterial disease – published in the Journal of Clinical Microbiology by analyzing quantitative data and conducting interviews • Conducted data analysis and editing for 3 Ph.D. students’ thesis papers

  • Osler Bluff Ski Club
    • 1 - 100 Employee
    • Ski Coach
      • Dec 2008 - Mar 2010

      • Supervised training environments for 11 to 15 year old ski racers • Maintained a safe and productive work setting that helped several athletes qualify for the provincial championships • Trained young athletes by constructing on-hill and dry-land training plans developed for both their short- and long-term goals • Supervised training environments for 11 to 15 year old ski racers • Maintained a safe and productive work setting that helped several athletes qualify for the provincial championships • Trained young athletes by constructing on-hill and dry-land training plans developed for both their short- and long-term goals

Education

  • Western University
    Bachelor of Science (B.Sc.), Double Major in Medical Science and Biology
    2009 - 2014

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