Alexus Mann

Account Manager at Burkely Communities
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Contact Information
us****@****om
(386) 825-5501
Location
US

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Credentials

  • CPR/AED/First Aid
    American Heart Association
    Nov, 2018
    - Oct, 2024

Experience

  • Burkely Communities
    • United States
    • Real Estate
    • 1 - 100 Employee
    • Account Manager
      • Feb 2020 - Present

      • Processing accounts and incoming payments in compliance with financial policies and procedures.• Performing day-to-day financial transactions, including verifying, classifying, and recording accounts payable data.• Preparing bills, invoices and bank deposits.• Liaison between residents and upper management. • Overseeing Community Administrators and assure they are performing assigned duties.• Create work schedules and daily task lists for CA’s. • Provide monthly training and guidance for CA’s to advance their careers.

    • Community Administrator
      • Feb 2018 - Feb 2020

      • Provide excellent customer service to prospective and existing tenants in a student-focused apartment complex.• Prepare application and marketing folders and create orientation materials for new tenants.• Host community events in the leasing office and on-campus at NCA&T State University.• Utilize effective communication and conflict resolution skills in working to address tenant complaints.• Create service requests for residents and close them out of the system once they have been completed.

  • Skyzone Indoor Trampoline Park
    • United States
    • Health, Wellness & Fitness
    • 100 - 200 Employee
    • Customer Service Representative
      • Aug 2017 - Jun 2018

      • Provided genuine customer-focused service to park visitors and their families. • Assisted customers with ticket and concession sales by credit, debit, and cash. • Managed customer complaints and returns in a sensitive manner to ensure a positive image for the business. • Assisted with and prep and kitchen work and facility sanitation as needed. • Provided genuine customer-focused service to park visitors and their families. • Assisted customers with ticket and concession sales by credit, debit, and cash. • Managed customer complaints and returns in a sensitive manner to ensure a positive image for the business. • Assisted with and prep and kitchen work and facility sanitation as needed.

  • Gigi's Cupcakes Franchise
    • Food and Beverage Services
    • 100 - 200 Employee
    • Customer Service Associate
      • Sep 2015 - Nov 2017

      • Ensured guest satisfaction by providing superior customer service during all interactions.• Responsible for maintaining overall store cleanliness in compliance with public health guidelines.• Assisted with and food preparation and kitchen work as needed.• Managed store opening/closing procedures including preparing store cash deposits.

    • Customer Service Associate
      • Sep 2015 - Nov 2017

      • Ensured guest satisfaction by providing superior customer service during all interactions.• Responsible for maintaining overall store cleanliness in compliance with public health guidelines.• Assisted with and food preparation and kitchen work as needed.• Managed store opening/closing procedures including preparing store cash deposits.

  • Carters Inc.
    • United States
    • Retail Apparel and Fashion
    • 700 & Above Employee
    • Sales Associate
      • Oct 2013 - Nov 2016

      • Provided excellent service to customers with any needs or issues including sales and returns. • Completed merchandise floor sets, including changing pricing and displays for rotating sales. • Maintained a cooperative working relationship with all members of the team and management. • Assisted with management and logistics assignments as needed. • Supported, trained, and coached new employees and coworkers to success. • Provided excellent service to customers with any needs or issues including sales and returns. • Completed merchandise floor sets, including changing pricing and displays for rotating sales. • Maintained a cooperative working relationship with all members of the team and management. • Assisted with management and logistics assignments as needed. • Supported, trained, and coached new employees and coworkers to success.

Education

  • University of North Carolina at Greensboro
    Bachelor's degree, Kinesiology and Exercise Science
    2016 - 2018
  • Durham Technical Community College
    Associate of Science - AS
    2013 - 2016

Community

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