Experience

MEMORIAL HERMANN MEDICAL GROUP

• United States
• Medical Practices
• 100 - 200 Employee

• Patient Access Representative

  • Oct 2019 - Present

  • Extensive knowledge of the urological system gained to assist patients and medical staff with clinical and business services • Verifies patient insurance, for 3 urology clinics, using HCPCS, CPT and ICD-10 codes to calculate patient liability for routine visits, medications, and in-office diagnostic procedures • Obtains authorization for medical services performed in the clinic and completes appeals when necessary • Maintains a phone queue of 8 different telephone lines daily by delegating over 250 incoming phone calls • Creates inventory tracking reports to analyze spending and reduce operating cost • Assists patients and physicians with online health portal services and schedules appointments for office visits and procedures • Manages and reports daily time of service money collections ensuring correct amount is accounted for Show less



St. Luke's Health System

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Access Specialist II

  • Feb 2018 - Jun 2019

  • Trained new employees on protocols and daily tasks to maintain optimum levels of success throughout the emergency room department • Maintained a cash drawer and collected over $3,500 a month in patient payments via cash, check, debit, credit card, and CareCredit • Used professionalism and maintained HIPAA compliance while communicating with outside health care clinics, insurance companies, transportation services, and interpreter services in person and over the phone • Implemented a recycling system that supplied the department with notepads and reduced the amount of money spent on paper Show less