Information Technology System Administrator

• Oct 2022 - Present

Technical Support Engineer

• Jun 2021 - Sep 2022

• Worked as Stage 02 providing support to Microsoft Enterprise customers regarding Microsoft Teams • Collaborated with Global Admins to investigate and resolve errors in Microsoft Teams meetings for end-users • Tested Teams policies and settings in Microsoft Admin Center in Virtual Machines to replicate customer's issues to find solutions • Reviewed system logs, failures, and call flow • Executed PowerShell commands to take care of configuration tasks • Worked as Stage 02 providing support to Microsoft Enterprise customers regarding Microsoft Teams • Collaborated with Global Admins to investigate and resolve errors in Microsoft Teams meetings for end-users • Tested Teams policies and settings in Microsoft Admin Center in Virtual Machines to replicate customer's issues to find solutions • Reviewed system logs, failures, and call flow • Executed PowerShell commands to take care of configuration tasks

Help Desk Technician

• Mar 2021 - Jun 2021

• Provided technical end-user support via inbound phone calls and web submissions for at least 500 Blue Cross Blue Shield employees and contractors every day. • Performed activities on Microsoft-based operating systems and applications such as Windows 7,8,10 and company iOS-based devices cellphones and tablets. • Administrated user accounts using Active Directory to unlock/lock access, password reset, and set group permissions. • Worked with applications such as Vmware horizon client and Remote Desktop in order to access Virtual Machines on a daily basis.