Alexandra Carstens
Office Manager at Possinger Law Group, PLLC- Claim this Profile
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English Native or bilingual proficiency
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French Elementary proficiency
Topline Score
Bio
Credentials
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HeadsUp Concussion Training for Youth Sports Coaches
National Center for Disease Control and Public Health GeorgiaMay, 2019- Nov, 2024 -
Standard First Aid, CPR and AED
American Red CrossJun, 2016- Nov, 2024 -
Youth Mental Health First Aid
USA Mental Health First AidJan, 2015- Nov, 2024 -
SafeSport Certification
US Center for SafeSportApr, 2019- Nov, 2024 -
USA Gymnastics Instructor Certification
USA GymnasticsApr, 2019- Nov, 2024 -
Food Handler's Certification
Clark County Public HealthSep, 2017- Nov, 2024
Experience
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Possinger Law Group, PLLC
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United States
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Law Practice
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1 - 100 Employee
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Office Manager
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Jan 2021 - Present
Oversee day-to-day operations of firm, serving as point person for mailing, supplies, calendar management, budget development and management, and other errands. Assist in the management of a hybrid team, coordinating and hosting meetings, note-taking, and managing agendas. Represent the firm in client interactions, using empathy and active listening to manage relationships with more than 50 clients and 150 potential clients annually, while ensuring that all requests are routed properly and receive timely responses. Contribute extensively to the validation and refinement of legal documents, which includes grammatical corrections, legislation verification, case research, and formatting. Lead administrative development efforts by drafting workflows, reports, policy handbook updates, file system guidelines, and communication templates to establish and improve operational standards. Develop and maintain SharePoint-based file management system for a library of more than 2,000,000 firm documents, including discovery, court communications and filings, vendor invoicing, and internal records. This project allowed the firm an estimated 30% increase in efficiency and created sustainable remote work options. Direct company's HR department, which includes addressing labor and compensation issues, conducting all stages of recruitment for various roles, hosting employee onboarding activities, and managing the administration and disbursal of payroll, benefits, and other compensation. Handle all client billing affairs, which includes issuing monthly invoices to active clients, drafting revenue tracking reports, issuing appropriate communication and escalation on past-due accounts, and serving as the main point-of-contact for account-related questions and concerns. Develop social media accounts and lead marketing efforts, drafting appealing and dynamic multiform media using Adobe Creative Cloud and employing analytics background to increase engagement by more than 200% in 2021. Show less
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Seattle Gymnastics Academy, Inc.
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Greater Seattle Area
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Member Services Coordinator
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Apr 2019 - Oct 2020
Effectively used multitasking and prioritizing skills to receive customers in-person, over-the-phone, and online while maintaining a high level of customer care and professionalism. Employed problem-solving skills to adapt and respond to changing demands, urgent situations, and unexpected circumstances, while employing empathy and compassion for employees and customers from diverse backgrounds. Operated and maintained the company's enrollment and billing software, to ensure that more than 5,000 family and child accounts, as well as charge/payment/enrollment details, were error-free for seamless processing. Assisted in the development and launch of a large-scale after-school care program, which saw unprecedented enrollment success and grew 200% within the first year of its implementation. Managed business' communications, routing and responding to a volume of more than 500 emails, 100 phone calls, and 100 in-person inquiries per week. Provided basic first-aid and extended mental health first-aid to gymnasts and their families. Created promotional materials such as posters, fliers, and emails, and also lent voice-acting skills to our in-house media production team for use in advertising videos. Maintained apparel displays and advertising materials, employing knowledge of customer psychology to increase sales by 15% over the course of 2019. Provided direction, guidance, and high-level training to new hires and trainees. Dedicated myself to working variable schedules and learning new skills in order to ensure the continued success of a business during the COVID-19 pandemic. These efforts included: Leading brainstorming sessions, pioneering the use of new online platforms and programs to transition more than 1,000 students to remote classes, analyzing feedback to ensure that offerings fit the new needs of an existing consumer base, and successfully completing routine duties on an adaptive work-from-home schedule. Show less
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UW Housing & Food Services
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Seattle, WA
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Assistant
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Sep 2017 - Sep 2018
Responsible for store's daily operations, high-volume customer service, profit and loss management as well as setting, monitoring, and driving sales goals. Maintained high standards of customer service during high-volume, fast-paced operations. Adapted to organizational needs, working at more than 10 different locations to ensure seamless service and the timely completion of duties. Processed an average of 200 currency and credit transactions per day, while making use of a POS computer system. Communicated clearly and effectively with customers, coworkers, and management. Completed official Starbucks Barista Training Program, food handling safety training program, and cash handling training program. Show less
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Unemployment Law Project
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United States
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Legal Services
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1 - 100 Employee
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Legal and Administrative Intern
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Jan 2017 - Apr 2018
Performed administrative duties such as conducting intake interviews, training new volunteers, scheduling hearings/interviews, organizing legal/financial documents, answering emails and phone calls, creating and distributing newsletters, and managing calendars. Developed understanding of the legal process, especially within the realm of unemployment law. Performed administrative duties such as conducting intake interviews, training new volunteers, scheduling hearings/interviews, organizing legal/financial documents, answering emails and phone calls, creating and distributing newsletters, and managing calendars. Developed understanding of the legal process, especially within the realm of unemployment law.
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Online Communications Intern
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Mar 2016 - Jun 2017
Created, reviewed, and uploaded more than 200 pieces of content to websites and social media channels. Utilized communication skills to effectively engage members, employees, and clients. Worked independently on multiple projects at once, utilizing organizational and management skills to meet deadlines. Created, reviewed, and uploaded more than 200 pieces of content to websites and social media channels. Researched, directed, produced, and implemented a successful outreach campaign centered on felon disenfranchisement and voting rights restoration. Worked independently on multiple projects at once, utilizing organizational and management skills to meet deadlines. Attended local events to participate in community outreach, promoting the organization, lobbying support, and responding to inquiries.. Dedicated myself to the principles of equity and social justice, engaging in continuous anti-racist learning, bias awareness, and conversations on privilege. Show less
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Education
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2015 - 2018
University of Washington
Bachelor’s Degree, Political Science; Communication; Law, Societies, and Justice -
2011 - 2015
Washougal High School
High School, 4.0
Community
