Director of Business Management | Publisher & Developer Relations

• Oct 2009 - Present

International Program Manager

• Mar 2008 - Oct 2009

Marketing Manager

• Jan 2008 - Mar 2008

Marketing Specialist

• Sep 2004 - Dec 2007

Oversaw development and execution of marketing programs across international markets. Evaluated customer research, market conditions, competitor data and implements marketing plan changes as needed. Provided marketing expertise to executive management team. Directed and manage multiple regional agencies and media partners. Reported directly to the General Manager of the Latin America Sales and Marketing department.

Corporate Communication Coordinator

• Mar 2002 - Sep 2004

Acted as company spokesperson, at industry and consumer events, providing media on/off camera interviews. Lead product demonstrations for media, analyst, business partners and consumers resulting in positive impressions of Nintendo products. Planned, directed, and coordinated activities to advertise and promote brand awareness of Nintendo’s products. Oversaw preparation of exhibits for trade shows and end-consumer product sampling events. Captured and documented audience feedback at events providing product launch analysis and gauge of ROI to the Executive Team. Show less

Account Administrator

• Mar 2000 - Mar 2002

Oversaw and maintained account reports. Prepared and issued invoices. Acted as department liaison between accounts and internal engineering team. Assisted in production of advertising, marketing brochures, sales kits and other promotional materials. Worked with Event planning department on layouts and execution of trade shows. Made recommendations to management regarding opportunities to maximize sales. Identified prospective customers and compiled information on competitive products.

Bilingual Customer Support Rep

• Mar 1999 - Mar 2000

Provided bilingual customer support for both Nintendo’s consumers and store accounts resulting in a positive impact on profits and a positive image of Nintendo’s products, policies, procedures and services. Assisted in the on-boarding/cross-training process of new support representatives.

Petty Officer 3rd Class

• Oct 1995 - Oct 1998

Accelerated through the ranks by taking on diverse responsibilities and living the core values of the US Navy (Honor, Courage and Commitment) resulting with a Honorable discharge. Accelerated through the ranks by taking on diverse responsibilities and living the core values of the US Navy (Honor, Courage and Commitment) resulting with a Honorable discharge.