Alex M.

Head of Customer Success at JKBX (Jukebox)
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Phoenix Area

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Bio

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Credentials

  • Series 24
    FINRA
  • Series 63
    FINRA
  • Series 7
    FINRA

Experience

  • JKBX (Jukebox)
    • United States
    • Internet Marketplace Platforms
    • 1 - 100 Employee
    • Head of Customer Success
      • Aug 2023 - Present

  • Robinhood
    • United States
    • Financial Services
    • 700 & Above Employee
    • VP, Global CX Operations
      • Jun 2019 - Apr 2023

      CX strategy & operations supporting the Brokerage, Crypto, and Cash Card lines of business. Built and scaled all areas of the customer experience division including all tiers of support, ops excellence and readiness, workforce management and forecasting, learning & development, quality, data & performance analytics, and BPO vendor management. CX strategy & operations supporting the Brokerage, Crypto, and Cash Card lines of business. Built and scaled all areas of the customer experience division including all tiers of support, ops excellence and readiness, workforce management and forecasting, learning & development, quality, data & performance analytics, and BPO vendor management.

  • NortonLifeLock
    • United States
    • Computer and Network Security
    • 700 & Above Employee
    • Head of Global Member Services & Support (LifeLock & Norton)
      • Jun 2017 - Jun 2019

    • Vice President, Member Services
      • Apr 2013 - Jun 2017

  • Spectrum
    • United States
    • Telecommunications
    • 700 & Above Employee
    • Regional Director, Channel Sales
      • Feb 2011 - Mar 2013

  • Cox Communications
    • United States
    • Telecommunications
    • 700 & Above Employee
    • Director, Channel Sales & Business Development
      • Mar 2003 - Jan 2011

  • MCI Communications
    • United States
    • Telecommunications
    • 1 - 100 Employee
    • Manager, Wireless Operations
      • 2000 - 2002

  • Electronic Data Systems
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Manager, CX Operations & Client Services
      • Mar 1994 - Jul 1999

Education

  • Thunderbird School of Global Management
    MBA, International Business
    2006 - 2008
  • Arizona State University
    BS Business Mgt, Business Process and Quality Analysis
    1994 - 1998

Community

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