Senior IT Technician

• May 2020 - Present

Associated within all segments of the recovery interaction for exchanging utilized parts including process documentation to fulfill authoritative components specializing in data security.Primary Duties:● Reclaiming a diverse range of networking equipment, including Servers, Workstations, Security Appliances, Switches, Routers, Firewalls, Storage Arrays, and various other networking devices from leading manufacturers such as Dell (including NetApp and EMC), HPE, Lenovo, IBM, Juniper, Alcatel-Lucent, Ubiquiti, F5 Networks, and Citrix.● Creating and implementing meticulous documentation for the testing and configuration of network equipment to ensure consistent and reliable performance.● Interacting with customers both on and offsite to address their networking needs, including upgrades, installations, removals, and consulting. Providing timely troubleshooting and remedies to meet customer requirements.Secondary Duties:● Training and mentoring new and existing team members, with a strong emphasis on safety protocols and data security.● Collaborating with other departments to enhance efficiency, particularly in areas related to PC hardware, such as Microsoft and Apple products, including Desktops, Laptops, All-In-Ones, Miscellaneous Items, and their respective software.● Maintained detailed documentation of server configurations, network designs, and troubleshooting procedures, facilitating efficient operations.● Provided technical support to end-users, assisting with server and network-related issues.● Installed, configured, and maintained server hardware and software, including operating systems and applications, to ensure optimal performance and reliability. Show less

ITAD Project Lead

• Apr 2019 - May 2020

Daily duties involved working with PC and Networking Hardware to ensure proper testing and reconfiguration for resale. Other duties included;● Closely collaborate with project members to identify and quickly address problems with quick win solution and long term goals● Drive team execution of quality management throughout division, improving process efficiency, cost effectiveness● Perform detailed assessments of risks to determine constraints, develop mitigation strategies and streamline operations● Planned, executed, and promoted total of 35+ projects in 2019● Process Writing and Documentation in preparations for E-Stewards certification Show less

ITAD Senior Technician

• Jul 2018 - Apr 2019

ITAD Technician

• Jun 2015 - Jul 2018

● Test and install PC components on their respective desktops and laptops form factors● Streamlined repair processes and update procedures for support action consistency● Explained technical information in clear terms to non-technical individual to promote better understandings

Resale Support

• Apr 2014 - Jun 2015

● Diagnosed and repaired various computer electronics for resale purposes● Adapted to multiple departments to increase production within ITAD Division● Participated in moving entire company to new facility

Crew Chief

• Aug 2010 - Mar 2014

• Led and supervised a team of event staff, including setup and teardown teams, DJs, and entertainers, ensuring the successful execution of inflatable and DJ entertainment events. • Collaborated with clients to understand event requirements and coordinated logistics to meet their needs, resulting in high client satisfaction and repeat business. • Oversaw the safe and efficient setup of inflatable attractions, DJ equipment, lighting, and other entertainment gear, consistently meeting or exceeding setup time expectations. • Ensured the smooth operation of all entertainment equipment during events, troubleshooting technical issues promptly and minimizing disruptions to the client's experience. • Prioritized and enforced safety protocols for all staff and attendees, resulting in accident-free events and a strong safety record. • Maintained the quality and cleanliness of equipment, ensuring it met or exceeded company standards and extended equipment lifespan. • Interacted with clients professionally, addressing questions, concerns, and requests, enhancing the client experience and fostering positive relationships. • Demonstrated exceptional problem-solving abilities, handling unexpected challenges and making informed decisions to keep events running smoothly. • Trained and mentored event staff on equipment operation, safety procedures, and customer service, improving team performance and cohesion. • Completed event reports, inventory logs, and paperwork accurately and promptly, contributing to efficient event management and reporting. • Worked flexible hours, including evenings and weekends, to accommodate event schedules, demonstrating dedication to client satisfaction and event success. Show less

Concrete Finisher

• Mar 2012 - Sep 2013

• Led and supervised a team of concrete workers in setting forms, directing concrete pours, and meticulously finishing concrete to meet and exceed customer specifications. • Utilized a wide range of hand and power tools to achieve precise and professional concrete finishes. • Set up and prepared forms for concrete pours, ensuring they met project specifications. • Finished concrete surfaces to the highest standards, including smoothing, leveling, and applying finishes as required. • Maintained a clean and organized work area, adhering to safety guidelines and best practices. • Trained and mentored junior team members, sharing expertise and knowledge. • Troubleshot and addressed any issues that arose during the finishing process. • Upheld a strong commitment to safety, quality, and professionalism in all aspects of work. Show less