Application Analyst II

• Mar 2016 - Present

Systems Application Analyst

• Mar 2016 - Present

-IT owner for 50+ financial, trust, tax, and estate planning applications within the firm -Implemented yearly upgrade and web portals for our trust management software -Managing implementation of new firm management software suite to replace Thomson Reuters Elite Enterprise (being sunset by 2018)

Technical Business Analyst

• Sep 2013 - Feb 2016

• Delivered 30+ projects a year with a 100% on time and on budget delivery - Projects resulted in a confirmed benefit of over $15 million in gained revenue, over $50 million in revenue retention, 60,000 hours of annual productivity saved, and mitigation of a potential 7 Severity 1 tickets per year - Expanded my role to incorporate project management (PMP), product management (Agile), and technical BA skill sets • Developed Subject Matter Expert (SME) training materials for a Technical… Show more • Delivered 30+ projects a year with a 100% on time and on budget delivery - Projects resulted in a confirmed benefit of over $15 million in gained revenue, over $50 million in revenue retention, 60,000 hours of annual productivity saved, and mitigation of a potential 7 Severity 1 tickets per year - Expanded my role to incorporate project management (PMP), product management (Agile), and technical BA skill sets • Developed Subject Matter Expert (SME) training materials for a Technical BA on our ePanel application in line with Nielsen’s effort to build a knowledge base repository • Led integration activities for Consumer Insights North America (CINA) - Served as a point of contact for new employee questions and onboarding activities - Organized bi-weekly training sessions on internal best practices, project tools, and different reporting such as timesheets and expense reports • Assisted in moving our development cycle over to agile including process and template development, business user feedback cycles, and new tools learning sessions (YouTrack) Show less • Delivered 30+ projects a year with a 100% on time and on budget delivery - Projects resulted in a confirmed benefit of over $15 million in gained revenue, over $50 million in revenue retention, 60,000 hours of annual productivity saved, and mitigation of a potential 7 Severity 1 tickets per year - Expanded my role to incorporate project management (PMP), product management (Agile), and technical BA skill sets • Developed Subject Matter Expert (SME) training materials for a Technical… Show more • Delivered 30+ projects a year with a 100% on time and on budget delivery - Projects resulted in a confirmed benefit of over $15 million in gained revenue, over $50 million in revenue retention, 60,000 hours of annual productivity saved, and mitigation of a potential 7 Severity 1 tickets per year - Expanded my role to incorporate project management (PMP), product management (Agile), and technical BA skill sets • Developed Subject Matter Expert (SME) training materials for a Technical BA on our ePanel application in line with Nielsen’s effort to build a knowledge base repository • Led integration activities for Consumer Insights North America (CINA) - Served as a point of contact for new employee questions and onboarding activities - Organized bi-weekly training sessions on internal best practices, project tools, and different reporting such as timesheets and expense reports • Assisted in moving our development cycle over to agile including process and template development, business user feedback cycles, and new tools learning sessions (YouTrack) Show less

Project Coordinator

• Mar 2013 - Sep 2013

Contracted to CUNA Mutual working on their Elevation Project Contracted to CUNA Mutual working on their Elevation Project

Technology Services

• Mar 2012 - Jul 2012

Responsible for managing post go-live relationships and support for clients. Responsible for managing post go-live relationships and support for clients.

GSC IT Logistics Program Manager

• Mar 2011 - Feb 2012

Responsible for managing projects and support around our international trade and freight payment auditing programs.

Information Management Leadership Program

• Jan 2009 - Oct 2011

2-year rotational program designed to train managers and future leaders in GE's many business segments 1st Rotation: Healthcare Systems - NPI - Program Manager -Development of a customer portal website for a new ultrasound product 2nd Rotation: Life Sciences - Global Services IT Analyst -Implementation of several field engineer productivity tools

IMLP EID

• May 2008 - Jan 2009

Information Management Leadership Program intern. Currently I am responsible for documenting the current processes and tools being used by the Tech Services Group. The goal of this process will be to value stream map their workflow in order to identify waste and non-value add activities. The metrics pulled from this session will be used to determine how TSG will begin leaning their processes.

Intern

• Mar 2008 - Nov 2008

Currently responsible for documenting current steps in developing the organization. I serve as a central point of communication and I am the only non-volunteer staff member. Currently responsible for documenting current steps in developing the organization. I serve as a central point of communication and I am the only non-volunteer staff member.

Office Assistant

• Sep 2005 - May 2008

Responsibilities: bulk mailing preparation, creation and distribution of promotional materials, general office support for MCS staff Responsibilities: bulk mailing preparation, creation and distribution of promotional materials, general office support for MCS staff

IMLP EID

• May 2007 - Nov 2007

Summer internship that is a feeder to IMLP (Information Management Leadership Program). Responsibilities vary by Assignment Leader. Summer 2007: Responsible for the completion and management of "Good Practice" assessments for Diagnostic Imaging - Services under Global IT. Summer internship that is a feeder to IMLP (Information Management Leadership Program). Responsibilities vary by Assignment Leader. Summer 2007: Responsible for the completion and management of "Good Practice" assessments for Diagnostic Imaging - Services under Global IT.

LTE

• 2004 - 2007

Responsibilities: Mailroom clerk; Customer Support Call Center operator; Boat, ATV and Snowmobile (BATS) registration. Responsibilities: Mailroom clerk; Customer Support Call Center operator; Boat, ATV and Snowmobile (BATS) registration.