Experience

IDN

• United States
• Wholesale
• 100 - 200 Employee

• • Oct 2019 - Present

• • Apr 2014 - Oct 2019



It's Just Lunch | IJL Select | EPS

• United States
• Consumer Services
• 1 - 100 Employee

• Coordinator

  • Nov 2013 - Mar 2014

  Coordinator Coordination of calendars for busy professionals -Coordinate the personal dating calendars for more than ninety clients at a time. Clients include high-profile local celebrities and politicians, top-of-their-specialty physicians and entrepreneurs involved in a variety of business endeavors. -Using only client knowledge, rapport and personal judgment, match-make clientele to provide ideal dates. -Up-sell additional premium service, such as feedback and Elite. -Place a minimum of seventy-five calls per day. -Handle multiple real-time demands while providing exemplary customer service. -Collect experiential feedback to fine-tune each consequent date. -Mitigate complaints, frustrations and various customer service issues. Show less



Green Office Partner

• Chicago, IL

• Customer Service Manager

  • Aug 2012 - Jun 2013

  Sole support for operations manager/CEO and two person sales team -Responsible for driving profits, as well as maintaining managed-print and toner business accounts. -Coordinated service dispatch, including triage of customer issues, opening tickets, managing schedules of technicians and closing/billing work orders. -Processed orders for all types of accounts, which included daily monitoring of toner needs of managed customers with utmost accuracy. -Processed and coordinated most AP and AR functions for the company. -Cold-called during down time to procure new business. -Ensured excellent customer experiences by performing follow-up quality control customer contact. Show less



Read to Succeed Buffalo

• Buffalo, NY

• Assistant to Executive Director and Operations Manager

  • Apr 2010 - Oct 2011

  Supported the Business Operations Manager and Executive Director -Prepared letters, spreadsheets, presentations and database entries. -Served as initial go-to source of information to clients and potential clients of this small NFP. -Recorded account payables and receivables in Peachtree accounting system. -Planned and managed most regular meeting functions, including working with hotel staff. Supported the Business Operations Manager and Executive Director -Prepared letters, spreadsheets, presentations and database entries. -Served as initial go-to source of information to clients and potential clients of this small NFP. -Recorded account payables and receivables in Peachtree accounting system. -Planned and managed most regular meeting functions, including working with hotel staff.



True Value Company

• United States
• Wholesale
• 700 & Above Employee

• Coordinator

  • Nov 2001 - Feb 2010

  In conjunction with four-person team, provided customer support to Commercial/Industrial membership -Managed every aspect of a $1M key vendor account, including program term negotiations, sales, order entry, product and billing support. -Maintained internal member website, including communication of vendor specials and program information. -Processed all member and vendor billing and expense invoices for Commercial division, resolved any billing issues -Edited monthly member communication packet for errors. -Prepared all booth materials for shipment to tri-annual True Value market trade shows. -Provided industrial product sourcing support to general True Value membership. Show less



Océ - A Canon Company

• Netherlands
• Printing Services
• 700 & Above Employee

• Administrator, Order Entry

  • Aug 2000 - Jul 2001

  Order expedition and processing was the main focus of this position -Calculated lease or rental payments per terms of contract and entered with utmost accuracy into the proprietary order entry system -Reviewed prepared contracts received from field sales staff. -Prepared auxiliary system parts, supplies and software orders. -Position worked hand-in-hand with Order Coordinator and Order Resolution team to ensure total order preparation accuracy. -Ensured proper policy-based pricing parameters and marketing promotions were followed. Show less



Cahner's Publishing

• Chicago, IL

• List Service Representative

  • May 1999 - Jul 2001

  Assisted in the development and sales of marketing lists based on industry qualifications -Involved extensive client phone contact, including inside sales and customer service. -Specialized in expediting problem orders. -Processed all aspects of mailing list orders, including data entry, multi-tiered publisher approval process and client correspondence. -Supported Executive Account Managers. -Performed sales cold-calling during downtimes. -Trained new Representatives. Assisted in the development and sales of marketing lists based on industry qualifications -Involved extensive client phone contact, including inside sales and customer service. -Specialized in expediting problem orders. -Processed all aspects of mailing list orders, including data entry, multi-tiered publisher approval process and client correspondence. -Supported Executive Account Managers. -Performed sales cold-calling during downtimes. -Trained new Representatives.