Personal & Professional Growth Coach

• Nov 2020 - Present

Boon offers personalized, 1:1 coaching that sits at the intersection of mental wellbeing and professional development. Our platform gives employees the opportunity to increase resilience, productivity, and engagement

Clinical Operations

• Jan 2022 - Apr 2023

Founder + Certified Life Coach

• Aug 2020 - Present

As a life coach, I take a holistic, supportive approach in helping my clients achieve the goals they want to achieve. • Find out more: https://www.alexisbrookecoaching.com/ • Connect with me: alexis@alexisbrookecoaching.com • Along with my private practice, I’m a coach for Lyra Health and Boon Health, two top wellbeing platforms, • Supporting the personal and professional growth of small business owners, creatives, and clients at Google, Netflix, Uber. As a life coach, I take a holistic, supportive approach in helping my clients achieve the goals they want to achieve. • Find out more: https://www.alexisbrookecoaching.com/ • Connect with me: alexis@alexisbrookecoaching.com • Along with my private practice, I’m a coach for Lyra Health and Boon Health, two top wellbeing platforms, • Supporting the personal and professional growth of small business owners, creatives, and clients at Google, Netflix, Uber.

Brand + Customer Experience Consultant

• Jan 2019 - Jan 2021

• Hired by Laws of Motion as independent contractor to develop startup’s customer service strategy, including consulting on best practices & processes, developing communications templates, and implementing technology integration to provide optimal service experience. • Hired by 1 Hotels (SH Hotels and Resorts) as independent contractor to develop operational brand standards book in collaboration with Director of Brand Management. Standard Operating Procedures and Forbes Travel Guide Standards incorporated. Show less

Graduate Intern, Brand Strategy

• Mar 2018 - Aug 2018

Brand Bureau is a brand-driven studio rooted in hospitality, building intimate and scalable experiences. • Helped shape brand identity for hospitality clients through research, trend reporting, and actionable recommendations. • Determined and synthesized hospitality trends, locally and globally, to assist in new business pitch. Brand Bureau is a brand-driven studio rooted in hospitality, building intimate and scalable experiences. • Helped shape brand identity for hospitality clients through research, trend reporting, and actionable recommendations. • Determined and synthesized hospitality trends, locally and globally, to assist in new business pitch.

Graduate Intern, Marketing + Partner Services

• May 2017 - Aug 2017

Booking.com is the largest accommodations platform in the world, renting more than a million guestroom nights every 24 hours. The offerings on Booking.com include hotels, inns, apartments, and houses. • Partner Services: Organized outreach, marketing materials, and setup for 400-person client event. • Marketing: Facilitated the launch of US advertising campaign, by conducting and presenting competitive researching, providing feedback on scripts, and ideating with multiple agencies on creative concepts and directions. Show less

Senior Manager, Customer Experience

• Dec 2015 - Aug 2016

• Part of BaubleBar’s launch team (employee #10) - oversaw innovative customer experience strategy and team of 13. • Strategized closely with VP of Customer Experience to build meaningful relationships with customers (through email, live chat, video-chat, phone, screen-sharing, social content, in-person styling sessions, sample sales, and partnership events). Mentored and trained team members on said initiatives. • Implemented scalable processes on team and company-wide levels, including 2-week training guide for new hires, comprehensive manager handbook, and operational system improvements. • Wore multiple hats and collaborated across teams, especially with Marketing, Operations, and Product/Tech to create better online shopping experience and increase retention and revenue. • Drove impactful initiatives, including a virtual shopping event for VIP clients that doubled average order value. Show less

Manager, Customer Experience

• Nov 2013 - Nov 2015

BaubleBar is changing how women shop for fashion jewelry. By offering on-trend styles and contextualizing them with strong editorial references, the company is quickly becoming the first go-to retailer within the $22bn fashion jewelry industry. BaubleBar’s core differentiating factor is its fast speed to market, recognized through its unique sourcing capabilities. The company leverages this by using real-time data to merchandise and design based on current market dynamics and consumer taste preferences. Coupling this with a high-touch customer experience and strong social media reach, BaubleBar is redefining how women think of fashion jewelry brands Show less

Customer Experience Associate

• Aug 2012 - Oct 2013