Experience

Actively Searching for New Employment
• IT Services and IT Consulting
• 1 - 100 Employee
• Unemployed

  • Sep 2019 - Present


Docufree

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Office Clerk

  • Jan 2019 - Aug 2019

  Answered phone calls, took messages, and sent emails. Sorted, organized, and maintained office records accurately. Checked all incoming materials and categorized them alphabetically. Sorted and distributed mail to different departments. Made copies, faxed, and printed important documents. Was responsible for gathering files from other departments and retrieving stored files as needed. Updated existing records and added new records. Removed outdated documents as per the company file maintenance procedures. Show less



Luxottica

• Italy
• Luxury Goods & Jewelry
• 700 & Above Employee

• Call Center Representative

  • May 2018 - Jan 2019

  Maintain a high-volume workload within a fast paced environment. Assisted an average of 500 clients in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume). Proficiently and professionally responded to customer and sales representative’s questions pertaining to orders, product availability, backorders, price, products and services, procedures and policy. Researched more complex issues regarding delivery follow-up, order tracking. Assisted customers in navigating the company’s website, and placing orders online and troubleshooting any technical issues. Initiated investigation of order entry errors, damaged product, and return discrepancies, working closely with other departmental teams to ensure corrections were processed accurately and timely. Promptly and methodically responded to customer inquiries to identify and resolve issues with initiative and good judgment. Performed a variety of concurrent tasks, handled escalations, time critical issues, maintained time sensitive records and created reports. Show less



Speedway LLC

• United States
• Retail
• 700 & Above Employee

• Shift Lead

  • Mar 2017 - May 2018

  Trained and supervised staff members. Provided input for new hire performance re-views and identified areas for additional training. Provided excellent customer service using effective interpersonal and problem-solving skills. Entrusted with responsibility to record accurate daily cash records and forecasted sales, and deliver bank deposits. Maintained accurate inventory counts and proper food sanitation policies with team members. Conducted weekly inventory then prepared and sent weekly Cost Analysis, also including payroll and man hours to ensure finances on are track. Show less



Publix Distribution Center

• United States
• Warehousing and Storage
• 500 - 600 Employee

• Warehouse Associate

  • Aug 2015 - Mar 2016

  Responsible for loading 18- wheeler trucks. Proven ability to select and assemble products to fill store orders. Able to perform assigned tasks accurately and within a limited time. Ensured that I had all proper paperwork. Utilized my stand up pacer to pick the product up at a fast pace. Wrapped the pallet, and loaded it on my trailer. Maintained quality and cleanliness of the work area and equipment. Responsible for loading 18- wheeler trucks. Proven ability to select and assemble products to fill store orders. Able to perform assigned tasks accurately and within a limited time. Ensured that I had all proper paperwork. Utilized my stand up pacer to pick the product up at a fast pace. Wrapped the pallet, and loaded it on my trailer. Maintained quality and cleanliness of the work area and equipment.



Geek Squad

• IT Services and IT Consulting
• 700 & Above Employee

• Management Staff

  • Jun 2012 - Sep 2015

  Led the department in attaching Accessories and Geek Squad Black Tie Protection Plan services Collaborated with department team members to actively provide customers with a great shopping experience while providing solutions to their electronics needs. Developed strategy binder and step-by-step guide to assist the employee track loaner phone usage to eliminate loaner phone loss. Trained more than 30 new associates on mobile phone and broadband features, carrier plan information and phone activation methods. Pulled daily sales reports and collated information for easy access to company staff. Handled cash and credit card transactions. Made follow-up calls to customers to ensure satisfaction and to offer additional products and services. Show less



NuRock Construction Services, LLC

• Real Estate
• 1 - 100 Employee

• Leasing Manager

  • Aug 2010 - Aug 2012

  Exceeded goals by meeting a 98% occupancy rate for my portfolio. Performed detail analysis of target markets and developed successful marketing strategies. Managed budgets ranging from $5000 to $100,000. Prepared and filed legal notices for evictions, detailed budget reports, and resident correspondence. Conducted regular market surveys of the area competition. Met with a diverse group of prospective tenants to show vacant apartments, explain terms of residency, and provide information about local areas, in accordance with fair housing laws. Interviewed and qualified the eligibility of applicants, processing applications and verifying references and income, adhering to company policies. Coordinated tenant move-ins, move-outs, and walk-through of spaces. Received tenant maintenance service requests and processed work orders. Show less