Experience

Dedicated IT

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• vCIO

  • Oct 2022 - Present

  •Provide accountability, oversight, and direction to assigned clients.•Develop a deep understanding of client’s goals, needs, and directions and tie IT solutions to bring those items to fruition.•Utilize industry knowledge to better serve clients business objectives.•Provide true partnership to clients, ensure that clients are having their needs and wants fulfilled while maintaining their safety, security, and scalability.•Provide project management services and ensure items are on budget and on-time.•Continually adjust roadmap items to ensure ongoing industry compliance.•Monitor trends in service delivery, engage needed resources to fulfill contractual obligations.•Provide out-of-the-box thinking as it pertains to business objectives and create, unique, tailored solutions for the client. Show less

• Service Desk Advocate

  • Nov 2020 - Oct 2022

  • Acted as Subject Matter Expert and dedicated resource for one of Dedicated IT’s largest clients.• Acted as escalation point for all tier 2 & 3 support cases.• Acted as an on-site technician for any tasks that were not possible to be completed remotely.• Created & maintained all initial documentation for one of Dedicated IT’s largest client.• Assisted in modernizing a healthcare organization.• Ensured HIPAA, & PCI compliance as it related to technology.• Migrated 52 virtual machines from a Dell hyperconvered VRTX platform to an enterprise grade Nimble SAN and 4 host VMWare Cluster• Managed, monitored and troubleshot backups on the Datto SIRUS 3 platform• Ensured all mobile devices were encrypted.• Streamlined secure communication with 3rd party PHI organizations.• Deployed over 30 new Meraki firewalls with minimal downtime.• Implemented new Citrix farms to increase productivity, speed, and resiliency.• Promoted a security first culture with the executive team. Show less



Millennium Technology Group

• United States
• Information Technology & Services
• 1 - 100 Employee

• IT Operations Manager

  • May 2013 - Oct 2020

  • Responsible for managing and supervising the daily operations of a team of 32 technicians, encompassing helpdesk and on-prem technicians.• In charge of scheduling and coordination of resources to ensure efficiency and productivity are maximized for a hospitality centric organization, 24/7/365• Conducted periodic performance evaluations and annual personnel reviews for staff members. Planned, assigned, and direct work; appraises performance; rewards and disciplines employees; as well as addresses complaints.• Serve as the escalation point for all issues pertaining to maintaining operations. Coordinate with external technology vendors, internal staff members and third-party consultants.• Work as Hiring Manger overseeing the screening, interviews, selection, onboarding and training• Lead, promote, engage, and train the team to improve skills and promote to a higher-level position.• Evaluate major software and hardware systems to ensure a consistent hospitality product. Including implementing monitoring services, support software, propose budgets, determine effectiveness, potential for improvements, implementing best practices standards, and standard operating procedures.• Operational projects coordination from budgets, labor cost, planning, scheduling with internal teams and external vendors. •Design and implement, hardware and software upgrades, documentation and support systems.• Manipulate virtual environments including VMWare and Hyper-V, including extensive troubleshooting skills with virtual computers, Snapshots, V-Switches & vNICs.• Maintain end user computer hardware, datacenter hardware, networking systems and configure all systems to ensure compliance with PCI DSS 3.0. Show less

• IT Support Technician

  • Sep 2011 - May 2013

  • Provided tier 2, on-preemies support to a 24/7/365 hotel organization.• Managed & maintained the RIS/WDS infrastructure to ensure newly deployed workstations were consistently upgraded, uniform, and supportable.• Managed application installations & support.• Provided hands-on support for remote technicians in a largescale datacenter environment.• Acted as the 1st and 2nd lines of support for all service cases for the assigned hotel property.• Managed, installed, and supported high profile, large scale, convention businesses. Show less

• Help Desk Specialist

  • Jun 2010 - Sep 2011

  • Acted as 1st line of support for all tickets and phone calls inbound to the support call center.• Created documentation as needed for newly occurring issues.• Ensured customer service was of highest caliber.• Mentored and trained new service desk support agents.• Troubleshot LOB applications, and when unable to be resolved, ensured all information was documented and escalated properly and acted as the ticket owner and ensured completion.



Refresh Computers

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Services Supervisor

  • Sep 2008 - Jun 2010

  Lead onsite technical team with repairs to network infrastructure at various clients and retails stores Lead in-store technical team with repairs to client computers Hosted WDBO radio show "Tech Talk" to provide information, support, and guidance to inbound callers weekly Lead onsite technical team with repairs to network infrastructure at various clients and retails stores Lead in-store technical team with repairs to client computers Hosted WDBO radio show "Tech Talk" to provide information, support, and guidance to inbound callers weekly