Experience

ASAE: The Center for Association Leadership

• United States
• Non-profit Organizations
• 100 - 200 Employee

• Member Support Specialist

  • Oct 2021 - Present

  -Responsible for responding to inquiries and requests for information (via emails and telephone) about membership opportunities, registration for meetings/events, ASAE Research Foundation, Publications, etc. - Increased effectiveness and efficiency of support services through improvements to Meetings & Expositions, IT, Member Services/Member Relations, Finance, Learning, and Certified Association Executive (CAE) as well as coordination and communication between mentioned departments. - Update and maintain member records in the membership database system.



BrightKey

• United States
• Business Consulting and Services
• 100 - 200 Employee

• Member Services Specialist

  • Nov 2019 - Sep 2021

  -Answering phone calls, coding and entering orders, processing mail, posting payments, data entry, and processing customer service inquiries in a timely manner. -Answer inquiries regarding information such as schedules, accommodations, procedures, and policies. -Answering phone calls, coding and entering orders, processing mail, posting payments, data entry, and processing customer service inquiries in a timely manner. -Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.



National Air and Space Museum, Smithsonian Institution

• United States
• Museums, Historical Sites, and Zoos
• 100 - 200 Employee

• Sales Representative

  • Mar 2017 - Aug 2020



Ivylaw Law Office

• Greenbelt, MD

• Intern

  • Mar 2017 - Jul 2017

  -Managed office supplies, vendors, organization, and upkeep -Answered and managed incoming and outgoing calls while recording accurate messages. -Filed all court documents on behalf of the attorney. -Drafted legal documents (N400, G28, Divorce Settlement Agreements, CINA Billing, and more) -Contacted clients to schedule appointments and discuss the progress of cases. -Managed office supplies, vendors, organization, and upkeep -Answered and managed incoming and outgoing calls while recording accurate messages. -Filed all court documents on behalf of the attorney. -Drafted legal documents (N400, G28, Divorce Settlement Agreements, CINA Billing, and more) -Contacted clients to schedule appointments and discuss the progress of cases.



South Moon Under

• United States
• Retail
• 100 - 200 Employee

• Sales Associate

  • May 2015 - Jan 2016