Contractor

• Jun 2023 - Present

Grading software development students' assignments, from HTML and Javascript problems up to React applications. Leaving detailed notes on how the student could improve, current best practices, and why they may be seeing certain errors. Grading software development students' assignments, from HTML and Javascript problems up to React applications. Leaving detailed notes on how the student could improve, current best practices, and why they may be seeing certain errors.

Full Stack Engineer Student

• Oct 2022 - Apr 2023

Customer Service Representative

• Oct 2022 - Feb 2023

Customer Service Representative

• 2021 - Jan 2022

Answered phone calls and emails of consumer inquiries, transferring as necessary. Assisted consumers with a warm and professional attitude while educating on the safe and effective use of raw food products for their cats and dogs. Entered data for each authorized returned product from retailers into system for tracking purposes. Obtained deep knowledge of product catalogue via research, training, and personal use in order to best educate consumers and assist them in choosing the best product for their pet's needs. Deescalated situations as needed while helping the consumer feel heard and understood. Show less

Veterinary Assistant

• 2020 - 2021

Greet and communicate with clients to obtain complete medical history of pet and ascertain what the pet will need for veterinary care. Worked with clients via phone and email to refill prescriptions, place food orders, and schedule appointments. Made reminder calls and called for updates on pet health following surgical procedures. Operated multi-line phone system, transferring and placing calls on hold as necessary. Encouraged sales of clinic packages and parasite preventatives. Contacted other clinics to obtain medical records. Restrained pets for exams, blood draws, radiographs, and ultrasounds. Show less

Customer Service Representative

• Sep 2018 - May 2019

Answered phone calls and emails regarding products and company history/procedures. Conflict de-escalation as necessary. Had in-depth knowledge about each product in the company catalogue. Educated customers about products offered and helped them decide what to purchase based on their needs and style. Transferred calls to appropriate departments. Made accounts, took credit card information, and placed orders for customers over the phone. Retrieved, packaged, and shipped orders from warehouse. Entered order data into tracking spreadsheets. Show less

Veterinary Assistant

• Sep 2017 - Apr 2018

Worked hands-on with both clients and their pets, making them feel comfortable and cared for. Scheduled surgeries and routine appointments and called clients to confirm. Called other clinics to update records, and organized physical files and records. Assisted with the vets and technicians with x-rays, nail trims, surgeries, baths, ultrasounds, etc. Worked hands-on with both clients and their pets, making them feel comfortable and cared for. Scheduled surgeries and routine appointments and called clients to confirm. Called other clinics to update records, and organized physical files and records. Assisted with the vets and technicians with x-rays, nail trims, surgeries, baths, ultrasounds, etc.

Customer Service Associate

• Jan 2017 - Jul 2017

Helped clients find the perfect food for their pet's specific needs. Educated and gave advice to pet owners about the pet food industry and different kinds of foods. Scheduled grooming appointments and answered questions over the phone. Received extensive training on pet nutrition and client relations. Helped clients find the perfect food for their pet's specific needs. Educated and gave advice to pet owners about the pet food industry and different kinds of foods. Scheduled grooming appointments and answered questions over the phone. Received extensive training on pet nutrition and client relations.

Animal Care Technician

• Sep 2015 - Dec 2016

Cared for dogs that had extended stays at the business and supervised dogs during day camp while watching their body language and acting appropriately to keep high energy and stress levels under control. Answered phone calls and emails regarding rates, programs, kennel options, and assisted customers with scheduling tours and pet stays. Entered customers and their pets information in the system and updated vaccine records. Reached out to clinics and rescues to obtain records when needed. Cared for dogs that had extended stays at the business and supervised dogs during day camp while watching their body language and acting appropriately to keep high energy and stress levels under control. Answered phone calls and emails regarding rates, programs, kennel options, and assisted customers with scheduling tours and pet stays. Entered customers and their pets information in the system and updated vaccine records. Reached out to clinics and rescues to obtain records when needed.

Program Assistant

• Oct 2013 - May 2016

Taught groups of all ages about the wonders of our solar system and beyond. Worked directly with schools, scouts, and private groups to tailor shows to their age group's needs and interests. Strong public speaking skills were required to give shows to audiences of up to 60+ people. Organized "Astronomy Day" programming for annual all-day public event. Taught groups of all ages about the wonders of our solar system and beyond. Worked directly with schools, scouts, and private groups to tailor shows to their age group's needs and interests. Strong public speaking skills were required to give shows to audiences of up to 60+ people. Organized "Astronomy Day" programming for annual all-day public event.