Experience

Georgia Department of Driver Services

• Government Administration
• 200 - 300 Employee

• Customer Service

  • Dec 2016 - Present



Mattress Firm

• United States
• Retail
• 700 & Above Employee

• Manager on Duty

  • Oct 2015 - Nov 2016

  Five star customer service and happiness guaranteed satisfaction. In charge of every daily task at the store. Building great rapport with each and every guest that enters the store. Very people friendly with great personality. Handle any and all guest issues with 100% guest happiness in mind. In charge of handling scheduling and delivery, inventory count, invoices, and perfect store appearance. Always Dress professionally. Started at Mattress Firm as Manager in Training, then promoted to Manager on Duty. Other accomplishments have been top sales writer of the day twice. Also, I am the President of Our Ground School 2015.



Johnny's Pizza Franchise Systems Inc.

• Restaurants
• 1 - 100 Employee

• Server

  • May 2012 - Oct 2015

  Responsibilities included maintaining customer service, teamwork, assisting co-workers, keeping positive attitude, and handling cash money. I moved up and became a shift manager, which included the past responsibilities, as well as handling positive and negative customer feedback in the best possible and professional way, as well as being a leader for the other employees and maintaining positive work flow. Handled further responsibilities of the restaurant money being secure. The following responsibilities are from real life examples presented to our course during my education for graduating for Medical Coding. Remained up-to-date with all insurance requirements, including the details of patient financial responsibilities, fee-for-service and managed care plans. Interpreted medical reports to apply appropriate ICD-9, CPT-4 and HCPCS codes. Analyzed and interpreted patient medical and surgical records to determine billable services. Added modifiers as appropriate, coded narrative diagnoses and verified diagnoses. Verified and abstracted all medical data to assign appropriate codes for hospital inpatient records.