Experience

Acadly
• Software Development
• 1 - 100 Employee
• Manager, Customer Success

  • Nov 2022 - May 2023

Cactus Communications
• India
• Software Development
• 700 & Above Employee
• Contract Editor

  • Sep 2022 - Dec 2022


Commercial Fire

• United States
• Facilities Services
• 1 - 100 Employee

• Premier Team Affiliate Service Coordinator

  • Jan 2022 - Apr 2022

  Jacksonville, Florida, United States Provided oversight, assistance, and clerical support to Commercial Fire affiliate partners to facilitate the expedient and safe delivery of commercial fire prevention systems repair and maintenance services to Commercial Fire's premier account customers.



Revature

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Software Development Associate

  • Dec 2019 - Apr 2020

  Tampa, Florida, United States Developed and debugged full-stack software applications individually and collaboratively utilizing technologies such as Oracle SQL, Java, Hibernate, Spring, HTML, JavaScript and Angular 6.



Jacksonville Transportation Authority

• United States
• Truck Transportation
• 200 - 300 Employee

• Service Delivery Manager

  • Mar 2019 - Nov 2019

  Jacksonville, FL, United States Acted as a liaison between the community, Transportation, and Customer Service groups. Led and mentored operations supervisors and conducted bus operator safety training presentations and workshops.



CSX

• Sri Lanka
• Luxury Goods & Jewelry
• 1 - 100 Employee

• Manager of Operations and Data Control

  • Sep 2014 - Apr 2017

  Jacksonville, Florida Area Plan, coordinate, and facilitate line of road repair and wrecking services. Communicate field activities to CSX Mechanical Group Senior Leadership.

• Service Center Manager

  • Jun 2013 - Sep 2014

  Avon, IN Accountable for job functions and operations within a fast-paced, high-volume service center. Supervise and direct a multicultural and diverse workforce comprised of skilled union employees such as machinists, electricians, boilermakers, and pipefitters.



Canadian Pacific Railway

• Canada
• Hospitality
• 1 - 100 Employee

• Collector

  • Jan 2012 - Jun 2013

  Minneapolis, MN Generated past-due invoices and various collections correspondence. Resolved contractual and billing concerns to bring accounts current.

• Customer Service Operations Representative

  • Jun 2005 - Dec 2011

  Communicated verbally and in writing with internal/external customers. Created simplified software instruction manuals and trained and mentored newly hired staff on all business processes and software usage.