Experience

FIKA Cannabis

• Canada
• Retail
• 1 - 100 Employee

• Lead Educator

  • May 2022 - Present

  Etobicoke, Ontario, Canada - Cash handling duties, including the processing of refunds and/or purchases as well as ensuring tills are settled both during open and close times. Additionally, ensuring cash deposits are accurate for Guarda security pick-ups each week. - Connecting novice and experienced consumers to products that meet their needs and wants, whilst adhering to AGCO compliance guidelines. - Ensuring product is appropriately secured within the store at all times whilst following loss prevention… Show more - Cash handling duties, including the processing of refunds and/or purchases as well as ensuring tills are settled both during open and close times. Additionally, ensuring cash deposits are accurate for Guarda security pick-ups each week. - Connecting novice and experienced consumers to products that meet their needs and wants, whilst adhering to AGCO compliance guidelines. - Ensuring product is appropriately secured within the store at all times whilst following loss prevention measures such as weekly audit checks. Show less



Loblaw Companies Limited

• Canada
• Retail
• 700 & Above Employee

• Front End Associate

  • Apr 2020 - Jul 2022

  Etobicoke, Ontario, Canada - Training new hires by engaging with them in small groups of 2-3 and identifying their needs and strengths and leading them through common front-end simulations, effectively training over 10 new hires in the past five months - Engaging with over 30 customers a day and managing complaints by verbally communicating with customers, using de-escalation and problem-solving skills, and leaving both parties satisfied - Smart Serve certified, allowing for the processing of alcohol… Show more - Training new hires by engaging with them in small groups of 2-3 and identifying their needs and strengths and leading them through common front-end simulations, effectively training over 10 new hires in the past five months - Engaging with over 30 customers a day and managing complaints by verbally communicating with customers, using de-escalation and problem-solving skills, and leaving both parties satisfied - Smart Serve certified, allowing for the processing of alcohol purchases and adhering to provincial policies and regulations - In-store Starbucks barista, processing transactions, adhering to food safety standards, making food and beverages for customers, and ensuring customer satisfaction Show less



Urban Planet Fashion

• Retail
• 200 - 300 Employee

• Sales Associate

  • Nov 2019 - Aug 2020

  Etobicoke, Ontario, Canada - Increased membership sign- up by engaging with customers and listening to what they were looking for while matching the appropriate products to their needs and desires, effectively meeting organizational goals - Responsible for receiving stock and appropriately dividing it amongst various department teams of 2-3 people, ensuring products were in stock and the teams fulfilled their goals