Research Fellow

• Aug 2023 - Present

Community Management Intern

• Jun 2023 - Aug 2023

As an Intern was able to accomplish performance goals that led us to becoming 3rd out of 8 stores for online orders in a span of 2 weeks. Coordinate with cross-functional teams in English and Spanish to identify process gaps and develop solutions, resulting in accurate inventory scans, increased online order accuracy, and cross-training. Communicate with diverse customers, build rapport and long-term relationships, and achieve 80% satisfaction. Analyze inventory trends and supervise inventory management, including ordering items, keeping stock, liquidating stock, and leveraging company resources to avoid outs and overstock. Consistently maintained a balance drawer and safe, completing cash drops Adapted to training to supervise and manage different departments. Show less

Customer Service Associate

• Dec 2022 - Feb 2023

Quickly identified problem situations and skillfully resolved incidents to the satisfaction of the involved parties. Promoted a positive atmosphere and went above and beyond to guarantee that each customer received exceptional food and service. Correctly calculated inventory and ordered appropriate supplies. Assisted management with multiple tasks during fast-paced operations. Quickly identified problem situations and skillfully resolved incidents to the satisfaction of the involved parties. Promoted a positive atmosphere and went above and beyond to guarantee that each customer received exceptional food and service. Correctly calculated inventory and ordered appropriate supplies. Assisted management with multiple tasks during fast-paced operations.

Sales Development Representative

• Mar 2019 - Aug 2019

Oversaw inventory management tasks, store supplies, and front-end operations, including safe management, and register. Build client relations of retail and wholesale. Translated conversations between customers and managers (Spanish and English) Answered customers' questions about products, prices, availability, or credit terms. Emphasize different product quality based on analyses of customers' needs. Select the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations. Show less