Alexis Jenkins

Cyber Security Engineer at City Facilities Management (US) LLC
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Location
Metro Jacksonville, US
Languages
  • English -

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Credentials

  • CompTia Security +
    CompTIA
    Oct, 2013
    - Sep, 2024
  • Microsoft Certified IT Professional: Enterprise Desktop Support Technician on Windows 7
    Microsoft
    Jul, 2012
    - Sep, 2024
  • Microsoft Certified Technology Specialist (MCTS)
    Microsoft
    Jul, 2012
    - Sep, 2024
  • Microsoft Certified Technology Specialist: Windows 7 Configuration
    Microsoft
    Jul, 2012
    - Sep, 2024
  • Microsoft Certiified IT Professional (MCITP)
    Microsoft
    Jul, 2012
    - Sep, 2024

Experience

    • United States
    • Facilities Services
    • 200 - 300 Employee
    • Cyber Security Engineer
      • Jul 2022 - Present

      •Develop and maintain security systems including but not limited to anti-malware, security awareness training, web and email content filter, identity management, access control, privileged access, log correlation and analysis systems and solutions.•Present security reports weekly on progress, problems, and solutions.•Provide security engineering and architecture input and solutions to the incident response activities and processes and perform root cause analyses as part of team. •Respond to, analyze, and resolve enterprise security issues, concerns, questions, incidents, and events; evaluate and identify risks and threats; make resourceful, practical decisions and address unexpected problems; coordinate with departments in the development of information security standards and practices.•Perform security incident detection and response activities to include analyzing events and patterns and coordinating response activities; review system security configurations; research technical and security topics and maintain information on industry trends; analyze system logs and access lists.•Perform vulnerability scans and internal security assessments and tests; develop and maintain scripts, routines, and software to perform vulnerability threat assessments•Perform design review and analysis; perform threat and risk analysis; develop and evaluate plans, principles, and procedures for reducing the overall risk level of the organization.•Develop and analyze information security models, maintaining methodology to track security plans for each sensitive and critical application and general support system within the organizations.•Develop and maintain enterprise level security policies, standards, guidelines, and procedures to ensure ongoing security compliance; recommend security improvements; ensure that technology decisions are compliant with organizational technology and security strategies.•Perform other job-related duties as assigned.

    • Truck Transportation
    • 700 & Above Employee
    • Security Administrator
      • Sep 2018 - Aug 2022

      Subject matter expert (SME) for IPS/IDS Solution TippingPoint and Cloud Security Proxy Solution Zscaler. Serve as POC for proxy incidents and resolve or coordinate with engineers or vendor technical experts. Perform Log Analysis, ACL management and multi-system configuration control. Work directly with vendor engineers to develop CSX specific functions and needs. Develop updates and provide evidence for maintenance team assets identified with security vulnerabilities. Support proxy server administration to include monitoring and managing enterprise forward and reverse proxy servers. Ensure forward Web proxy servers improve Web browsing performance, filter Web site access based on CSX policy, and prevent compromise of CSX workstations from malicious Web content. Provide web usage reports and statistical analysis reports. Manage IDS/IPS appliances and alerts protecting internal/external environments. Provide knowledge, management skills, and training of enterprise IPS policies, configuration and functionality. Implement cybersecurity and compliance technologies, practices, contracts, and 3rd party services to protect systems and data assets from interruptions, damage, attack, and unauthorized access. Perform systems and security functions, including identity management, access control provisioning and de-provisioning, endpoint and perimeter protection, application security, threat intelligence, and incident response through application of established processes and procedures. Participates in and leads the development of new security processes and procedures and process improvement initiatives. Performs sensitive data mining and analysis. Provides technical assistance and consulting for security and operations issues. Leads security projects and initiatives. Monitors project initiatives and activities, including service requests or problem tickets, and assists in workload and resource planning, process and procedure development and maintaining documentation.

    • Germany
    • Financial Services
    • 700 & Above Employee
    • Security Operations Analyst
      • Sep 2017 - Aug 2018

      • Working as an analyst for the IT Security & Platform Compliance and Protection team.• Monitoring and working in Symantec Endpoint Protection (SEP) to test and install new virus definition releases and, determining the criticality of definitions release.• Updating and maintaining SEP exception policies and distribution groups. • Evaluating all SEP exceptions request determining whether request is needed for user work functionality.• Run daily environmental checks that determine if critical definitions were applied successfully to DB servers and databases.• Running and creating weekly reports evaluating the compliancy of all DB network assets and submitting reports to shareholders and directives.• Designated role as Change Assurance Manager. Role duties require evaluation change request requesting the installation of new software, definitions, applications etc. until the Deutsche Bank network and servers. • Ensure all servers and databases are in scope are compliant to DB standards.• Creation of standard operating procedures and guidelines for the IT Security & Platform Compliance and Protection team.

    • Cyber Security Analyst
      • Dec 2015 - Jul 2017

      • Operates and supports security-related software and firmware (e.g. endpoint security & encryption) to maintain security and service continuity. • Monitors security sensors, application, and network data for potential information security events and information security incidents. • Develop technical and process capabilities for operationalizing new and tuning existing security solutions to ensure that only actionable data are escalated as security events.• Manage, maintain and monitor multiple security technologies, such as IDS/IPS, syslog, file integrity, vulnerability scanners monitoring/correlation systems.• Develop and maintain standard operating procedures to reflect day-to-day security operations.• Participate in intelligence sharing and trust groups, then apply this knowledge to security controls.• Assists with investigations of security events (e.g., unauthorized access, non-compliance with policies, fraud, service exploitation, etc.) to determine malfunctions, breaches, and remediation steps.• Responds to service issues, problems, and critical situations to support resolution and minimize downtime.• Generate security metrics and reports, and provide remediation actions as needed.• Demonstrating fundamental understanding of system and network security principles and technology• Knowledge of possible attack activities, such as scans, man in the middle, sniffing, DoS, DDoS, etc. and possible abnormal activities, such as worms, Trojans, viruses, etc.• Provide technical input on threat and vulnerability risks• Provide 24x7 operational support for escalations on a rotating basis.

    • United States
    • Business Consulting and Services
    • 1 - 100 Employee
    • Desktop Engineer
      • Jun 2012 - Dec 2015

      •Provided Tier II and Tier III support.•Configured and installed new Microsoft and Windows systems.•Troubleshoot and resolved desktop support issues.•Maintained the up to date operating procedures inside the IT department. • Performed off hour help desk support.•Create user accounts and managed access control of desktop and Network applications.• Maintained hardware and software record.•Maintained, analyzed, troubleshoot, and repairing computers/ Laptops, hardware, software.•Maintained Linux servers, Linux workstations and applications along with troubleshooting, researching and resolving all hardware, software and network issues.•Setup and maintained Linux server to support internal and customer facing web applications and services.•Performed setup, installation, and configuration of Windows Servers and computer systems in a VMware-based enterprise environment.•Tested and researched all new applications, software, and security patches using VMware before enterprise deployment.•Setup and troubleshot printer, faxes, copiers and phone equipment in offices.•Managed upgrades and patches via both remote and physical measures.•Assisted the senior networking staff with network security and implementations of network systems.•Imaging/patching desktops and laptops with GHOST software.•System builds, software installs and troubleshooting various end user/ customer support.•Configuration of desktops, laptops, smart phones, tablet computers and wireless devices.•Installation/configuration of operating systems including: Windows 2000, XP, and 7.•Train new hires on network/system usage and writing documentation.•Document trouble calls with HEAT ticketing system.

    • Bangladesh
    • Retail Luxury Goods and Jewelry
    • 1 - 100 Employee
    • Windows Administrator
      • Jan 2012 - Jun 2012

      •Provide Tier III support•Responsibilities include analysis, installation, maintenance and modification of storage area networks and computing system.•Ensure the compatibility of the hardware and software of the system by determining it. •Responsible for the evaluation and recommendation of the new hardware and software. •Analyze performance of the system and ensure the performance objective and availability of the requirements.•Responsible for providing the desktop system administration and support to the network. •Responsible for providing help, support and assistance in initial installation of the system, setup and maintenance of the user account, data recovery, etc.•Installed software, patching, upgrading and maintenance of operating system. •Installed, upgraded and maintenance of server hardware components as per requirement.•Installed complex hardware and software and upgrades to ensure work is performed as per the ONI policy. •Also responsible for supervision of backup and disaster recovery operations. •Take responsibilities of maintained user security accounts for window 2003 including Desktop configuration, network connectivity, network access issues and printer connectivity. •Provided documentation of the technical environment to upper management.•Worked heavily with DHCP, DNS, and network printer port creation.•Installing/replacing components such as video adapters, network interface card, etc.•Installing Widows O/S on various hardware platforms•Diagnosing software conflicts and hardware related issues•Testing applications to insure functionality•Converse with software vendors and technicians to resolve issues or obtain licenses, patches, etc.•Writing installation procedures in standard format for each application and documenting any special procedures which are required.•Modify user accounts/computers and permissions in Active Directory •Install hardware/software and assist with moving hardware•Remedy ticket tracking

    • Desktop / Domain Admin
      • Jun 2009 - Oct 2011

      •Provide Tier II, Tier III and Desktop support to the Chairman of the Joint Chiefs of Staff and subordinate personnel•Create, modify, and delete classified and unclassified accounts using Active Directory•Creating SMTP mailboxes on Exchange Server•Creating share drives for customer and group access•Performed various operational tasks for maintaining the Exchange and Active Directory servers•Regulated troubleshooting for the Tier II and Tier III support of the system•Planned and configured the Microsoft Exchange and provided support to various other email applications such as Outlook•Created, modified, and deleted Citrix user and email accounts.•Assisted users with initial login for Citrix accounts as well as resetting passwords.•Analyzed system, server, application, network, and input/output device performance. Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases on Windows Servers and file servers.•Anticipated, mitigated, identified, and resolved hardware and software problems on Windows servers, and workstations. Escalated incidents as necessary.•Administered the working of the Microsoft Exchange and provided support for any server related issue•Performed security checks and capacity reporting to ensure smooth functioning of the operating system•Maintained the Microsoft Exchange Servers and resolved any issues regarding the Exchange email systems•Apply system security and performance patches and other authorized software to the Joint Staff workstations and servers•Provided Exchange back up and server configuration management training to new personnel•Remote into computers and sever systems using DameWare 7.5.6.0 and SMS to resolve problems•Create, manage, and document solutions using Remedy 7.6.03•Manage ACD phone system•Installing CAC cards and resolving PKI issues•Replace or repair hardware (computers, scanners, printers, copiers)

Education

  • ITT Technical Institute-Jacksonville
    Bachelor's degree, Cyber Security
    2013 - 2015
  • ITT Technical Institute-Jacksonville
    Associate's degree, Network and System Administration/Administrator
    2011 - 2013

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