Experience

RiverwoodTPA

• United States
• Insurance
• 1 - 100 Employee

• Claims Supervisor

  • Jul 2023 - Present

  Leading a team of claim adjusters and litigation managers handling general liability, auto, and property claims for a variety of TPA clients, including direct carriers & self-insured retention clients, while successfully managing client accounts and balancing the demands of engagement, claim volume, staffing, licensing, reporting, metrics, and training.

• Senior Claims Analyst

  • Jan 2023 - Jul 2023

• Claims Adjuster

  • Jan 2022 - Feb 2023

  Experience in handling: Litigated insurance claims for Auto, General Liability, and Business Owner Policies Bodily injury Med Pay/Pip/UM and UIM Business Owners Policies Commercial General Liability Commercial Auto Personal Auto Total Loss Fire/Theft/Vandalism Non-Standard Auto lines



Farmers Insurance

• United States
• Insurance
• 700 & Above Employee

• Claims Adjuster

  • May 2017 - Jan 2022

  Olathe, Kansas, United States Performed complex liability resolutions and policy coverage interpretations. Enhanced exposure within CCC One Auto Estimating Software and Guide Wire. Skillful in Xactware Solutions; Xactimate and Xactcontents. Create and negotiate 3rd party property settlements. Evaluate and settle 3rd party property subrogation demands. Became an active participant in arbitration forums and review unbiased liability and settlement disputes between insurance companies. Mentored and lead Other Than Auto Kansas… Show more Performed complex liability resolutions and policy coverage interpretations. Enhanced exposure within CCC One Auto Estimating Software and Guide Wire. Skillful in Xactware Solutions; Xactimate and Xactcontents. Create and negotiate 3rd party property settlements. Evaluate and settle 3rd party property subrogation demands. Became an active participant in arbitration forums and review unbiased liability and settlement disputes between insurance companies. Mentored and lead Other Than Auto Kansas City and Grand Rapids training. Mentored Kansas City tier 2 and tier 1 training classes. Managed team escalations. Collaborated with team to propose new processes to improve department inventory management. Show less



Cerner Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Analyst

  • Jan 2016 - May 2017

  Kansas City, Kansas, United States • Support/Troubleshoot complex interconnected business applications • Heavy customer/client interaction • Able to work calm and think clearly under pressure • Ability to produce analytical problem resolutions • Aptitude in time management and prioritization skills in multi-tasking



CNH Industrial

• Machinery Manufacturing
• 700 & Above Employee

• Warehouse Associate

  • May 2013 - Dec 2015

  Cameron, Missouri, United States • Transported, organized, labeled, and processed over approximately 5000 items of inventory daily while accommodating to constantly changing shipment schedules and delivery times. • Operated Order selector, fork lift, and TD to safely transport heavy and fragile merchandise. • Innovated new consolidation technique that created a more efficient packing process.