Alexis Fielek
Corporate Communications Specialist at UST HealthProof- Claim this Profile
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Bio
Sara Bunker
Alexis is an engaging, creative and innovative learning and development professional. She challenges status quo by coming up with new learning techniques that help employees not only understand and master the content but have fun while learning. She empowers others, drives change and demonstrates a strong commitment to diversity and inclusion. Every interaction with Alexis leaves me energized and looking forward to the next time we get to collaborate together.
Sara Bunker
Alexis is an engaging, creative and innovative learning and development professional. She challenges status quo by coming up with new learning techniques that help employees not only understand and master the content but have fun while learning. She empowers others, drives change and demonstrates a strong commitment to diversity and inclusion. Every interaction with Alexis leaves me energized and looking forward to the next time we get to collaborate together.
Sara Bunker
Alexis is an engaging, creative and innovative learning and development professional. She challenges status quo by coming up with new learning techniques that help employees not only understand and master the content but have fun while learning. She empowers others, drives change and demonstrates a strong commitment to diversity and inclusion. Every interaction with Alexis leaves me energized and looking forward to the next time we get to collaborate together.
Sara Bunker
Alexis is an engaging, creative and innovative learning and development professional. She challenges status quo by coming up with new learning techniques that help employees not only understand and master the content but have fun while learning. She empowers others, drives change and demonstrates a strong commitment to diversity and inclusion. Every interaction with Alexis leaves me energized and looking forward to the next time we get to collaborate together.
Credentials
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How to Speak So People Want to Listen
LinkedInApr, 2023- Nov, 2024 -
Servant Leadership 101
enParadigmApr, 2023- Nov, 2024 -
Prosci® Certified Change Practitioner
ProsciMar, 2022- Nov, 2024 -
Change Management Certified
ProsciFeb, 2022- Nov, 2024 -
Certified Authority in Workers Compensation (CAWC)
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Experience
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UST HealthProof
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United States
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Hospitals and Health Care
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100 - 200 Employee
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Corporate Communications Specialist
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May 2023 - Present
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Advantasure
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United States
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IT Services and IT Consulting
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400 - 500 Employee
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Principal Analyst, Business Transformation and Change Management
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Feb 2022 - May 2023
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United Heartland
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United States
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Insurance
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100 - 200 Employee
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Senior Operations Training Specialist
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Sep 2016 - Feb 2022
In addition to the duties of an Operations Training Specialist II, now responsible for oversight of internal training development, UH Innov8 Innovation Team, and additional external customer partnership.
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Operations Training Specialist II
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Jul 2012 - Sep 2016
Consulting with internal and external customers on training and presentation best practices; Responsibility for internal cultural development and support; Developing, maintaining, conducting and tracking soft skills, leadership & brand awareness training for internal staff, segment and brand-specific education for insured and agency partners, internal brand awareness training for existing and new employees to ensure employees have understanding of the most effective language for sharing this message, cross-discipline strategic initiative training to ensure all disciplines are aligned in regards to expectations, resources and best practices, cross-departmental alignment training initiatives, new employee and manager training and internal segmentation training and communication. Show less
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WageWorks
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United States
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Financial Services
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300 - 400 Employee
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Trainer
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Aug 2007 - Jul 2012
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Trainer
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Jul 2005 - Jul 2012
Managed multiple ongoing customer service and systems navigation training programs; Developed, maintained and updated RNT instructional resource knowledge base; Developed, maintained and delivered training materials (eLearning, PowerPoint and other formats) for key products including COBRA, Commuter benefits and systems navigation (in-person and via remote session); Drafted content for the participant-facing website; Performed reporting analysis of call drivers & trends as business needs dictated; Developed online surveys to monitor agent comprehension of training materials and identify coaching opportunities; Performed quality monitors and call reviews to ensure accuracy and quality of CSR performance – CSR goal: 86.9%; Provided Six Sigma project support Show less
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Education
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2007 - 2011
University of Wisconsin-Milwaukee
Master's degree, Library and Information Science -
1996 - 2001
Western Michigan University
Bachelor of Arts (B.A.), Secondary Education and Teaching
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