Experience

Headspace

• United States
• Mental Health Care
• 700 & Above Employee

• Strategic Client Analyst

  • Jun 2023 - Present

  -Working with five strategic client executives on a defined portfolio of accounts to ensure account health and success - Support client launches & engagement activities as needed, working closely with implementation and member growth teams on project timelines-including developing relevant creative assets and engagement plans -Maintaining/managing all client communication -Preparing engagement and usage reports- assessing feedback on trends, sentiment, and member engagement - Support client executives to deliver high standards of client record keeping, sales pipeline rigor, sales reporting and forecasting Show less



Bomu LLC

• United States
• Events Services
• 1 - 100 Employee

• Event Coordinator

  • Jan 2023 - Present

  - Curating Event Spaces- i/e Weddings, Birthdays and Home Staging -Specializing in Floral Design -Integration of all project management aspects for event success - Curating Event Spaces- i/e Weddings, Birthdays and Home Staging -Specializing in Floral Design -Integration of all project management aspects for event success



Braid Health

• United States
• Biotechnology Research
• 1 - 100 Employee

• Enterprise Account Manager

  • Nov 2022 - May 2023

  -Managed 16 partner accounts within the organization, establishing partnerships with executive level partners and stakeholders -Provided technical support for customers to support pre-sales and post-sales processes -Addressed all product-related queries on time -Train customers to use products effectively - Provide developers with customers’ feedback to help identify potential new features or products -Report on product performance -Analyzed customers’ needs and suggest upgrades or additional features to meet their requirements - Kept track of sales performance metrics -Managed all client communication Show less



US Wellness

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Client Services Manager

  • Jul 2020 - Oct 2022

  • Manages multiple partner accounts within the organization. • Establishes relationships with partners and their clients to implement client health management events. • Leads enterprise customers and their employees while leveraging data analytics to identify areas of improvement and accountability • Creates project plans with established timelines, assigned to appropriate internal teams and manages workflow throughout construction to ensure timely delivery. • Maintains multiple projects and tasks to ensure high quality and timely delivery. • Communicates well with clients through phone calls and online meetings to maintain satisfaction and keep parties current with changing environment • Inputs data into CRM systems to manage existing portfolios and potential leads. • Analyzes data and continually identifies new opportunities for product placement to achieve sales growth. • Assesses monthly reports to review client activity and identify opportunities. • Implements and onboards companies to a digital monitoring platform (SaaS) and App that manages and tracks COVID-19 symptoms • Manages data implementation and troubleshoots all technical issues for users on the platform • Communicates with all clients on release updates and fixes, along with creating digital marketing materials for all clients • Works with project owners and end users to prioritize feature development and enhancements based on critical paths and business needs. Show less



Interactive Health

• United States
• Wellness and Fitness Services
• 100 - 200 Employee

• Health & Wellness Management Account Manager

  • Sep 2018 - Jan 2019

  • Assisted with the management of a group of accounts aligned within health and wellness sales channels.• Developed and assessed client working capabilities and matched their compatibilities with Interactive Health staff.• Created norms and managed stakeholder expectations in order to properly present information, respond, and follow up on questions and inquiries from clients.• Hosted health and wellness seminars to increase the morale and wellbeing of employees at various companies. • Designed training and promotional material used to promote healthy options in the workforce. Show less

• Associate Account Manager

  • Oct 2016 - Sep 2018

  • Assisted with the management of a group of accounts aligned within specific sales channels.• Supported and managed the business partners of sales channel, outside of company clients (brokers, TPAs, providers, etc.)• Hosted conference & status calls with clients/TPAs/Brokers to ensure successful execution of program plans.• Effectively presented information followed up on questions and inquiries from clients.• Coordinated the involvement of all appropriate personnel, such as health evaluation logistics, member services, phlebotomists, and IT professionals. • Lead solution development and deployment, in coordination with partner's health and wellness resources and Interactive Health resources. • Assisted with program management to increase the participation of clientele. • Ensured the success and quality of all events by working closely with the clients and acting on feedback as appropriate. Show less