Experience

Broadnet

• United States
• Telecommunications
• 1 - 100 Employee

• Operations Quality Control and Resource Manager

  • Mar 2020 - Present



Siena at the Courtyard, LLC

• United States
• Restaurants

• Assistant General Manager

  • Apr 2016 - Feb 2020



Broadnet

• United States
• Telecommunications
• 1 - 100 Employee

• Customer Care Manager

  • Jul 2015 - Mar 2016

  • Develop and maintain strong client and partner relationships• Provide World Class client experience and care• Lead strategic planning and growth of the customer care team • Manage and solve complicated client requests and special projects• Understand and actively help to evolve all processes within the operations department

• Operations Support Specialist

  • Jan 2014 - Aug 2015

  • Manage and delegate client requests into Broadnet's helpdesk• Assist in urgent technical support to clients in a timely manager• Assist Operations with delivery of live events as needed

• Senior Event Specialist

  • Jul 2012 - Jan 2014

  • Manage all aspects of live TeleForum events• Participate in reporting by providing detailed recap of completed events



Kaiser Permanente

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Phlebotomist/Lab Asssistant

  • Feb 2011 - Jul 2012