Senior Project Manager

• Dec 2020 - Present

Project Manager

• Apr 2020 - Aug 2020

• Responsible for proposals for new business development and subsequent project tasks inclusive of creating, updating, and managing timelines, resourcing, and hours estimates for project• Functioning as manager of daily operation of complex projects within various client portfolios, external vendor contracts and project invoicing milestones • Responsible for understanding of brand space, competitors, and strategic objectives• Coordinating staffing assignments, weekly resourcing meetings, and making adjustments as needed in agreement with department leads• Participates in tactical discussions that inform budgets and staff plans- developing estimates, SOWs, and change orders• Partnering with internal stakeholders to create a synergistic client relationship through management and communication

Client & Solutions Account Specialist

• Dec 2017 - Apr 2020

• Working with the business owner, end-user, or super-user to identify and establish adoption milestones to drive client-specific goals and outcomes for portfolio of accounts• Identifying leads and opportunities to expand adoption, usage, and value within the client’s organization• Maintaining optimum service levels for clients through product implementation, roll out, training, configuration cycles, and special projects, including integrations, data maintenance, general maintenance, and annual adoption planning• Performing testing and documentation of new software releases, patches, and features• Functioning as primary client and internal contact point for issue resolution, training needs, and special project information across client portfolio

Client Engagement Specialist

• Feb 2017 - Dec 2017

• Provided professional and efficient post-sale service to new and existing customers as the client liaison, ensuring streamlined client engagements• Coordinated the implementation of complex products and services for instructor led training sessions in the classroom as well as virtual training initiatives, and additional products and services, thoroughly supporting the client from kickoff to project closeout• Reviewed client contracts to identify key commitments and track IP licensing components accurately and timely for invoice generation and revenue forecast reconciliation• Implemented new ways to conduct standard operating procedures more effectively and economically, conducive to increasing sustainable operational efficiency, in collaboration with various cross-functional team members• Performed technical support responsibilities for virtual classroom initiatives via webinar hosting and production • Involved with client rollout initiatives, multi-facilitator engagements, and complex global projects by streamlining client communication for international deliverables where appropriate

Senior Project Manager

• Oct 2014 - May 2016

As Senior Project Manager through C3i, I worked with Merck's Digital Execution team for the U.S. Market. I provided business consultation to Merck cross functional team members and external vendors on all project related issues and decisions. I served as subject matter expert for all assigned department roles and project related initiatives. In addition, I managed ongoing work against project plans, calculating, reporting on rate and estimates to actual and other key project metrics including but not limited to project status; data feeds; production and application development. I also helped to develop and maintain positive working relationships with internal and external partners.