Counseling/Employment Services

• Nov 2021 - Present

Waitress and Cashier

• Jun 2020 - Nov 2021

-Provide customer service by greeting guest, taking orders, collaborating with kitchen, and cashing out customers -Provide conflict resolution for customers when there is a problem -Collaborate with management in training new employees -Provide customer service by greeting guest, taking orders, collaborating with kitchen, and cashing out customers -Provide conflict resolution for customers when there is a problem -Collaborate with management in training new employees

Claims Representative

• Feb 2021 - Jul 2021

-Operated inbound and outbound calls and exercised good decision-making skills to review information, request and issue payments, and resolve claims -Demonstrated ability to multi-task by operating multiple computer applications, while also helping customers and carriers on the phone escalate issues and claim disputes -Worked in collaborative team environment while meeting team goals, completed required training to train new team members -Operated inbound and outbound calls and exercised good decision-making skills to review information, request and issue payments, and resolve claims -Demonstrated ability to multi-task by operating multiple computer applications, while also helping customers and carriers on the phone escalate issues and claim disputes -Worked in collaborative team environment while meeting team goals, completed required training to train new team members

Child Care Provider

• Sep 2018 - Feb 2021

-Assist in wide range of childcare needs for parents leaving on business or personal trips, in need of after school care, or out for a day or evening -Maintain child-friendly, safe environments, administer first aid and daily medications if required -Prepare meals for the children, help with daily homework and household duties, and assist with bedtime preparations -Provide transportation to and from school and extracurricular activities by practicing good time management -Assist in wide range of childcare needs for parents leaving on business or personal trips, in need of after school care, or out for a day or evening -Maintain child-friendly, safe environments, administer first aid and daily medications if required -Prepare meals for the children, help with daily homework and household duties, and assist with bedtime preparations -Provide transportation to and from school and extracurricular activities by practicing good time management

Market Partner

• Dec 2019 - Jan 2021

-Market hair and skin care products through social media -Provide innovative social shopping concept to clients, bringing together ecommerce, social media, and personal service -Maintain knowledge of current sales and promotions, policies regarding payment, exchanges, and security practices -Market hair and skin care products through social media -Provide innovative social shopping concept to clients, bringing together ecommerce, social media, and personal service -Maintain knowledge of current sales and promotions, policies regarding payment, exchanges, and security practices

Parole Officer Intern

• Aug 2019 - Dec 2019

-Improved communication skills while learning a new way of communicating with a different population -Maintained client data with a high level of confidentiality; completed detailed documentation -Shadowed officers while maintaining personal contact with clients through office and community visits -Organized client documentation by checking files and verifying client notes -Observed parole violation hearings -Coordinated and worked closely with law enforcement, social service agencies, and mental health providers Show less

Restaurant Waitress, Host, and Cashier

• Sep 2014 - Sep 2018

-Provided customer service by greeting guest, taking orders, collaborating with kitchen, and cashing out customers -Learned to thrive in fast-paced work environment doing various multi-tasking while also remaining calm -Provided conflict resolution for customers when there was a problem -Collaborated with management in training new employees -Provided customer service by greeting guest, taking orders, collaborating with kitchen, and cashing out customers -Learned to thrive in fast-paced work environment doing various multi-tasking while also remaining calm -Provided conflict resolution for customers when there was a problem -Collaborated with management in training new employees

Newspaper Carrier

• Mar 2007 - Sep 2014

-Deliver newspaper once a week, communicate with customers, deal with any problem’s customers may have, collect customers monthly bills, and pay monthly bill to company -Deliver newspaper once a week, communicate with customers, deal with any problem’s customers may have, collect customers monthly bills, and pay monthly bill to company

Daycare Assistant

• Sep 2013 - Aug 2014

-Monitored multiple children’s play activities ranging from newborn to twelve years old-Organized and engaged in activities such as games, puzzles, and movies- Maintained safety of children and child-friendly environment

Cleaning Assistant

• Jan 2013 - Sep 2013

-Provided general industrial cleaning duties including vacuuming, dusting, and wiping down exercise machines-Cleaned and sanitized bathrooms and locker rooms-Demonstrated the ability to work independently