Experience

Go Get Em Tiger

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Ops Excellence Manager

  • Jul 2023 - Present

• Cafe Experience Manager

  • Feb 2023 - Aug 2023

  Responsible for the direction of (and delegation to) the training team, and the tactical development of training materials to meet the business needs – for elevating the performance of our cafes, teams, and individual contributors. Overseeing all manager, front-of-house and back-of-house training efforts, introductory and advanced, oversee the administration of the learning management system (LMS), conduct QC assessments on a recurring schedule, and lead onboarding training for new management team members. Empowers shop GMs and Shift/Kitchen Managers to ensure that our ongoing, in-store training program is supporting the development of highly-skilled baristas, cooks, and team members! Show less

• Regional Manager

  • Aug 2016 - Mar 2023

  I currently oversee 10 locations and manage 5 Multi-Unit Managers, overseeing targets for revenue and profit as well as creating/ implementing new initiatives and changes that drive improvements in operational excellence.



American Apparel

• Barbados
• Retail Apparel and Fashion
• 700 & Above Employee

• Store Manager

  • Jan 2012 - Sep 2015

  Responsible for hitting store KPI's, managing inventory, employee training. Responsible for hitting store KPI's, managing inventory, employee training.



Applebee's Neighborhood Grill + Bar

• United States
• Restaurants
• 700 & Above Employee

• Server Trainer

  • Mar 2010 - Sep 2015

  Responsible for training all new hires and home store but also would traveler training for various positions. Responsible for training all new hires and home store but also would traveler training for various positions.