Experience

RBSM LLP

• United States
• Accounting
• 1 - 100 Employee

• Staff Auditor

  • Sep 2022 - Present



Allegiant

• United States
• Airlines and Aviation
• 700 & Above Employee

• Customer Care Agent for Call Center

  • Jan 2020 - Sep 2022

  • Answering customer care calls• Booking and changing reservations for passengers by phone• Resolving customer care conflicts

• Accounting Administrator

  • Aug 2014 - Jan 2020

  • Record daily banking activity using excel • Creating journal entries for daily banking activity• Verifying checks match invoice number and amount • Processing and vouchering distressed passengers’ invoices• Depositing checks• Scanned checks and journal entries

• Customer Care Lead Agent for Call Center

  • Sep 2008 - Aug 2014

  • Coached teammembers on various customer service calls • Answered customer care calls• Booked and revised reservations for passengers by phone • Resolved customer care conflicts• Responded to an average of 100 webmails per day