Experience

University of Iowa Health Care

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Clerk III

  • Jun 2019 - Present

  Bettendorf, Iowa, United States • Check patients in and out, confirm and updated demographics and collect co-payments, Obtain A&A and HIPAA form signatures • Answer multiline telephone and direct to appropriate parties • Patient scheduling • Scan and import miscellaneous hospital information, legal documents, and patient’s insurance cards • Monitor work ques, email and scheduling inbox to assure requests are answered in a timely manner • Cosmetic billing

• Revenue Cycle Representative

  • Oct 2017 - Oct 2019

  Iowa City, Iowa, United States • Analyzed and verified patient demographics, insurance eligibility and financial information/responsibility for accurate claim submission and reimbursement • Accurately identified patients arriving by way of private vehicle, ambulance and air transport • Demonstrated technical skills necessary to thrive in a fast-paced, 24/7 Emergency Department by utilizing Voalte, Smart Web, multi-line phone system and Microsoft Office programs to perform various duties • Monitored workqueues and… Show more • Analyzed and verified patient demographics, insurance eligibility and financial information/responsibility for accurate claim submission and reimbursement • Accurately identified patients arriving by way of private vehicle, ambulance and air transport • Demonstrated technical skills necessary to thrive in a fast-paced, 24/7 Emergency Department by utilizing Voalte, Smart Web, multi-line phone system and Microsoft Office programs to perform various duties • Monitored workqueues and resolved errors • Collected co-pays, obtained A&A and HIPAA form signatures • Scanned and imported miscellaneous hospital information, legal documents, and patient’s insurance cards. • Answered incoming phone calls and direct to appropriate parties. • Update and create Emergency Department job aids and protocols • Assist with staff meeting presentations • Facilitate ED to ED transfer calls.

• Clerk III

  • Jul 2014 - Oct 2017

  Iowa City, Iowa, United States • Scheduled patient appointments and radiology tests • Checked patients in, confirmed and updated demographics and collected co-payments, Obtained A&A and HIPAA form signatures • Checked patients out, scheduled follow-up appointments and testing ordered by physicians • Monitored shared email in-boxes and ensured inquiries were addressed in a timely manner • Trained new employees on policies, procedures and workflow of clinic as a team lead • Secured prior authorization from… Show more • Scheduled patient appointments and radiology tests • Checked patients in, confirmed and updated demographics and collected co-payments, Obtained A&A and HIPAA form signatures • Checked patients out, scheduled follow-up appointments and testing ordered by physicians • Monitored shared email in-boxes and ensured inquiries were addressed in a timely manner • Trained new employees on policies, procedures and workflow of clinic as a team lead • Secured prior authorization from insurance companies for testing • Back up for supervisor • Reviewed diagnosis and correctly assigned new patient appointments with appropriate provider • Ensured clinic loads did not exceed the maximum number of patients allowed • Monitored scheduling and registration workqueues and completed them in a timely manner

• Clerk III

  • Oct 2012 - Jul 2014

  Iowa City, Iowa, United States • Answered multiline telephone and directed to appropriate parties • Troubleshoot patient calls requesting access to electronic charts • Assisted customers with their queries and problems by phone and e-mail quickly and accurately • Highly qualified to handle irate customers using excellent interpersonal communication skills • Assist with staff training and development • Facilitate physician to physician consults, psychiatric patient placement, correctly documenting into medical… Show more • Answered multiline telephone and directed to appropriate parties • Troubleshoot patient calls requesting access to electronic charts • Assisted customers with their queries and problems by phone and e-mail quickly and accurately • Highly qualified to handle irate customers using excellent interpersonal communication skills • Assist with staff training and development • Facilitate physician to physician consults, psychiatric patient placement, correctly documenting into medical records • Answered incoming calls documenting symptoms and connecting with registered nurse for triage