Alexia Bozek
Customer Care Manager at Remind- Claim this Profile
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Bio
Experience
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Remind
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United States
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Software Development
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100 - 200 Employee
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Customer Care Manager
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Mar 2021 - Present
I facilitate and coordinate online tutoring for children from grades 2-12, responding to escalations and handling customer concerns. I handle re-matching of dissatisfied customers and work to make things right when a customer has an unsatisfactory experience. I facilitate and coordinate online tutoring for children from grades 2-12, responding to escalations and handling customer concerns. I handle re-matching of dissatisfied customers and work to make things right when a customer has an unsatisfactory experience.
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American Cancer Society
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United States
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Non-profit Organizations
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700 & Above Employee
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Customer Service Representative
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Jan 2020 - Mar 2020
Assisted callers with locating resources to aid them during treatment of cancer using company database. Coordinated access to transportation for patients who were in treatment. Coordinated access to lodging for patients who were in treatment. Built profiles and records for customers as well. (Lost position due to Covid.) Assisted callers with locating resources to aid them during treatment of cancer using company database. Coordinated access to transportation for patients who were in treatment. Coordinated access to lodging for patients who were in treatment. Built profiles and records for customers as well. (Lost position due to Covid.)
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CaptionCall by Sorenson
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United States
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Telecommunications
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400 - 500 Employee
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Team Lead Supervisor
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May 2015 - May 2017
Supervised a team of 10-18 Communication Assistances, performing weekly test calls, bi-weekly monitoring, monthly sit-withs and monthly meetings. Took on duties from other Team Leads as needed, answered questions regarding policies and procedures. Ensured colleagues remained on task, kept morale up by faciliating good workplace relations. Answered and captioned phone calls as per company mission. Provided extra support to Communication Assistants who were not meeting standards.
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Communication/Mentor Assistant
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Sep 2014 - May 2015
Answered calls and captioned them. Assisted new hires with training and graduation. Administered testing to CaptionCall applicants.
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Education
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University of Nevada-Las Vegas
Withdrew from school, Education