Experience

Town of Vienna, VA Government

• United States
• Government Administration
• 1 - 100 Employee

• • Apr 2020 - Present

  Performs a variety of ground maintenance work; clears sites of trash and excess shrubbery; removes snow; operates leaf machine and/or rakes leaves; removes fallen trees, branches, and debris from roadways; mows grass in the parks and around public building; preps athletic fields for games.Picks up leaves and brush, empties containers and dumpsters; receives and/or reviews records and reports, such as those identifying what is in each container. Refers to rules and regulations, policies and procedures manuals, codes/laws/regulations, publications and reference texts.Operates a variety of non-commercial vehicles and equipment. Uses a variety of tools such as, but not limited to, brooms and shovels and a variety of supplies, such as safety supplies and others. Interacts and communicates with various groups and individuals, such as, the town manager, supervisors, co-workers, the general public and, occasionally, elected officials.Interprets map documents, diagrams, sketches, technical manuals and uses associated numbering systems for utility assets; interprets various plan drawings.Competently uses software and computer tablets for email and record-keeping.Responsible for performing updates; records activity into Town's electronic maintenance management system, such as time log, equipment and materials used for maintenance, repair or replacement, and the associated utility asset identification. Cleans and lubricates work vehicle and equipment.Flags traffic in work areas for workers and drivers.Returns to work for snow emergencies.Performs related work as assigned.Maintains positive relations with co-workers and customers. Show less

• • Mar 2022 - Present



Fireside Hearth & Home (Eau Claire)

• United States
• Retail
• 1 - 100 Employee

• Cust / Tech Service Site Supervisor

  • Oct 2017 - Nov 2019

  • Assists Operations Manager with special projects as well as day to day operations • Works with the inside operations team to coordinate and support on day to day operations • Coordinate extended PTO coverage matrix for CSRs teams • Works continuously with sales, field and inside operations to grow the SE business • Assists Operations Manager with special projects as well as day to day operations • Works with the inside operations team to coordinate and support on day to day operations • Coordinate extended PTO coverage matrix for CSRs teams • Works continuously with sales, field and inside operations to grow the SE business



Fireside Hearth Home

• United States
• 1 - 100 Employee

• Customer Service Representative

  • May 2013 - Oct 2017

  • Coordinates appointment between installers, builders, and clients, schedules inspections. • Processes check, cash and credit card payments. • Answer telephone and electronic enquiries and forward telephone calls and messages to the appropriate person. • Manages accounts in all 4 divisions (Newport News, Richmond, Maryland, NOVA) • Manages open orders for all 4 divisions • Backup for invoicing for all 4 divisions • Participated in a RCI to create an on boarding program for new CSRs • Created CSR on boarding materials that are used company wide Show less



Bunaugh Construction Services INC Vienna, VA

• Operations Manager

  • Jan 2000 - Apr 2013

  • Manages day to day operations VIA email and phone. • Coordinates client meeting, home owners and sub-contractors. • Purchases materials for the office and projects. • Accounts receivable and payable. • Assists with estimates, client meetings, and customer service issues. • Provides labor and operates machinery. • Manages day to day operations VIA email and phone. • Coordinates client meeting, home owners and sub-contractors. • Purchases materials for the office and projects. • Accounts receivable and payable. • Assists with estimates, client meetings, and customer service issues. • Provides labor and operates machinery.



Ben and Jerry’s Scoop Shop

• Sales Associate

  • Jul 2007 - May 2008

  • Created and designed promotional boards. • Opened, closed, and prepped the store, filled in when associates could not make their shift or if there was an emergency. • Face to face and phone customer service. • Processed monetary transactions. • Created and designed promotional boards. • Opened, closed, and prepped the store, filled in when associates could not make their shift or if there was an emergency. • Face to face and phone customer service. • Processed monetary transactions.



FCPS- Oakton High Summer School Vienna, VA

• Office Assistant

  • Jul 2005 - Aug 2005

  • Answered phones and directed calls. • Copied, filed, and organized files and student paper work. • Answered phones and directed calls. • Copied, filed, and organized files and student paper work.