Alex Heylin
2nd Line Engineer at Gregory Micallef Associates Ltd- Claim this Profile
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English Native or bilingual proficiency
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HTML Limited working proficiency
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PHP Limited working proficiency
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PowerShell Professional working proficiency
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VBscript Limited working proficiency
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PERL Limited working proficiency
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MySQL Professional working proficiency
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C# Elementary proficiency
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Go Elementary proficiency
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BASH Limited working proficiency
Topline Score
Bio
Aggy Kouzos
Alex worked as party of my team for over 5 years. During which he showed great technical knowledge and understanding of all aspects of IT. Alex performed numerous roles over that time from deskside support all the way to managing our EMEA Network infrastructure which he excelled at. Alex was a pleasure to work with professionally and socially, and I would not hesitate to work with him again if the chance arose, he would be an asset in any IT team.
Jon Tishler
I have worked with Alex on several occasions in the past. I have always found him to be very clear and concise on what his requirements are which has always made my job a lot easier. At the same time we have always reviewed the requirements and Alex has been open to suggestions of different ways to deliver a solution. He is open minded to ideas around new innovative products and generally likes to stay one step ahead of the technical market. I hope to have the chance to work with Alex again in the future.
Aggy Kouzos
Alex worked as party of my team for over 5 years. During which he showed great technical knowledge and understanding of all aspects of IT. Alex performed numerous roles over that time from deskside support all the way to managing our EMEA Network infrastructure which he excelled at. Alex was a pleasure to work with professionally and socially, and I would not hesitate to work with him again if the chance arose, he would be an asset in any IT team.
Jon Tishler
I have worked with Alex on several occasions in the past. I have always found him to be very clear and concise on what his requirements are which has always made my job a lot easier. At the same time we have always reviewed the requirements and Alex has been open to suggestions of different ways to deliver a solution. He is open minded to ideas around new innovative products and generally likes to stay one step ahead of the technical market. I hope to have the chance to work with Alex again in the future.
Aggy Kouzos
Alex worked as party of my team for over 5 years. During which he showed great technical knowledge and understanding of all aspects of IT. Alex performed numerous roles over that time from deskside support all the way to managing our EMEA Network infrastructure which he excelled at. Alex was a pleasure to work with professionally and socially, and I would not hesitate to work with him again if the chance arose, he would be an asset in any IT team.
Jon Tishler
I have worked with Alex on several occasions in the past. I have always found him to be very clear and concise on what his requirements are which has always made my job a lot easier. At the same time we have always reviewed the requirements and Alex has been open to suggestions of different ways to deliver a solution. He is open minded to ideas around new innovative products and generally likes to stay one step ahead of the technical market. I hope to have the chance to work with Alex again in the future.
Aggy Kouzos
Alex worked as party of my team for over 5 years. During which he showed great technical knowledge and understanding of all aspects of IT. Alex performed numerous roles over that time from deskside support all the way to managing our EMEA Network infrastructure which he excelled at. Alex was a pleasure to work with professionally and socially, and I would not hesitate to work with him again if the chance arose, he would be an asset in any IT team.
Jon Tishler
I have worked with Alex on several occasions in the past. I have always found him to be very clear and concise on what his requirements are which has always made my job a lot easier. At the same time we have always reviewed the requirements and Alex has been open to suggestions of different ways to deliver a solution. He is open minded to ideas around new innovative products and generally likes to stay one step ahead of the technical market. I hope to have the chance to work with Alex again in the future.
Credentials
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ConnectWise Cybersecurity Fundamentals for Engineers (CCFE)
ConnectWiseMay, 2020- Sep, 2024 -
Veeam Technical Sales Professional (VMTSP)
Veeam SoftwareApr, 2020- Sep, 2024 -
3CX Advanced Certified Engineer
3CXApr, 2017- Sep, 2024 -
3CX Basic Certified Engineer
3CXMar, 2017- Sep, 2024 -
3CX Intermediate Certified Engineer
3CXMar, 2017- Sep, 2024 -
3CX Certified Engineer
3CXNov, 2016- Sep, 2024 -
MCPS: Microsoft Certified Professional
MicrosoftSep, 2015- Sep, 2024 -
Network Security Essentials
WatchGuard TechnologiesSep, 2021- Sep, 2024 -
Veeam Legend
Veeam SoftwareSep, 2022- Sep, 2024 -
Veeam Legend
Veeam SoftwareSep, 2021- Sep, 2024 -
WatchGuard Fireware Essentials
WatchGuard TechnologiesFeb, 2017- Sep, 2024
Experience
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Gregory Micallef Associates Ltd
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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2nd Line Engineer
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Jan 2015 - Present
As a Managed Service Provider (MSP) this role provides a broader range of client challenges to meet on scales of 1-25 locations, with multiple data centres in operation. Manage and evolve LabTech (ConnectWise Automate) RMM which manages the IT estate of all our clients. Firewall and networking projects and support. Architect, build, deploy, and operate Windows server / Active Directory / Azure AD deployments for many clients. Resolve complex problems across a broad range of technologies. Provide technical sales support and manage smaller projects. Mentor junior staff. Develop & evolve technical strategies which will both scale & suit individual circumstances. Set technical and procedural standards to ensure smooth operations through teamwork. Architect and deliver communications solutions using 3CX PBX, including custom automations in Call Flow Designer. I've taken an automate-first approach to parts of this role, and I spend a significant portion of my time developing code to improve our operational efficiency and enhance the success of our customers. Typically, this is PowerShell, PHP / MySQL, or C# / .Net but I've turned my hand to fixing & compiling custom builds in Go as well - all running on both Windows and Linux. Architect, build, deploy, and operate Veeam Cloud Connect and O365 BaaS infrastructure, serving many of our clients. In 2021 I was selected as one of 37 #VeeamLegends worldwide for my contributions to their technical / R&D communities, based on my extensive experience with many of their backup products and broader BC/DR challenges. I've been reselected as a Veeam Legend for 2022 - 2023 including comp'd attendance at #Veeam100Summit in Prague and #VeeamON 2023 in Miami
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Association Of Teachers and Lecturers
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United Kingdom
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Political Organizations
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1 - 100 Employee
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IT Helpdesk Team Leader
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Oct 2011 - Aug 2014
Led team supporting 100 users in four offices and 300 remote laptop users. Predominantly supporting MS Office, Active Directory & Exchange, also Sodalitas membership database and Seneca legal case management system. - Improved service provided to users, raised user satisfaction and reduced calls to helpdesk via standardisation and streamlining of processes. - Responsible for design, implementation and operation of backup & DR strategy for all systems. - Developed and implemented a number of processes to streamline tasks and reduce costs. For example, developed and deployed standardised builds for user computers. - Proactively worked with Systems team to improve processes and systems. For example, I designed an application to automatically audit remote laptops & keep helpdesk asset system up to date. - Managed migration from Windows XP to Windows 7 on all user computers. - When purchasing ensured optimum balance of cost vs performance to best meet the needs of various user groups whilst adhering to budget. For example, championed SSD over HDD for “road warrior” laptops to meet business need (3-5 x faster). Users were much happier with the faster SSD machines, with overall costs around the same. - Managed relationships with suppliers and ensured best pricing for purchases. - Performed troubleshooting and technical fault diagnostics, proposing and implementing efficient and effective resolutions - Maintained wireless and wired networks; planned and implemented improvements and changes - Maintained inventory of IT equipment assigned to staff and remote users via Track-it helpdesk system. - Used group policies to configure desktops to meet user need across different departments - Configured VOIP telephone system and Blackberry / Android mobile handsets for staff
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Four Communications
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United Kingdom
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Advertising Services
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100 - 200 Employee
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IT Manager
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Aug 2005 - Jul 2011
Manage all aspects of IT & responsible for “everything with a plug on it” in this company of 150 staff in UK and the Middle East. - Worked with and reported directly to CEO on all aspects of IT, including strategy, implementation, budget planning and cost control. - Designed and delivered remote-site business continuity & disaster recovery failover solution to protect availability and security of all data and systems. - Virtualised servers onto VMware & NetApp SAN to reduce costs and improve system flexibility while increasing ability to meet BC/DR objectives. - Set up and supported VPN and other key technologies required to enable the establishment and ongoing operation of branch offices in Abu Dhabi, Dubai & Bahrain. - Managed a team of four staff, one of them based in UAE. - Delivered 100% email availability using Mimecast, an anti-virus / anti-spam, archiving & content control system, for minimal cost increase over existing AV/AS only solution.
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Interpublic Group
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Accounting
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European IT Network Manager
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1997 - 2005
Ensured the operation of 1,500 workstations in 25 offices across Europe at WAN, LAN, and desktop control levels. - Directed the resources of London helpdesk team of ten staff and regional IT managers. Travelled to European offices as needed to troubleshoot and manage projects on site. - Successfully transitioned 25 offices from public IP space to private IP space, with the assistance of their local IT Managers, without any end-user downtime. - Performed repeated office consolidations & moves on near-impossible timescales. - Developed and implemented a number of processes to streamline tasks and reduce costs. For example, developed and deployed standardized builds for desktop computers. - Managed all intra-office firewalls, VPN, WAN & MAN connections across 25 European offices and through to the head offices in the USA.
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Education
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1996 - 1998
West Herts College
Information Technology -
1994 - 1995
West Herts College
Electrical and Mechanical Engineering -
1992 - 1994
Cavendish School
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1990 - 1992
Red Hill School (Kent)
Community
