Information Technology Project Manager

• Dec 2022 - Present

SEBES is a technology company, whose goal is to simplify and help streamline the payments and business operations of its clients. My duties as a technical support specialist: Identifying, investigating, and resolving user problems Helping clients to integrate into our platform Analyzing statistical data Collaborating with other employees to research and resolve problems SEBES is a technology company, whose goal is to simplify and help streamline the payments and business operations of its clients. My duties as a technical support specialist: Identifying, investigating, and resolving user problems Helping clients to integrate into our platform Analyzing statistical data Collaborating with other employees to research and resolve problems

• May 2022 - Aug 2022

• Oct 2020 - May 2022

Work with new loan applications and loan-related requests, performloan validations and other necessary amendments to the loans▪ Provide outstanding customer service while assisting loan officersthroughout the loan request and closing process▪ Perform rigorous quality assurance and process improvement tasks▪ Work with other departments to ensure customer needs are met foradditional services, such as Collections & Payments, Finance, IT support,etс

Senior technical advisor

• May 2018 - Aug 2019

▪ telephone support in the Russian-language IT sector ▪ working with 300 coworkers in the Latvian branch office ▪ communication with engineers from different countries ▪ preparation of documents for IT products refund ▪ providing information for new releases ▪ Search for information on the internal databases ▪ customer feedback and full support until the completion of the issue ▪ preparation of reports on every case ▪ assistance in solving issues of new employees, as well as training them ▪ training new work academies Show less

Administration

• Mar 2016 - Feb 2018

▪ Consultations for clients on computers and peripherals in three languages ​​(Russian, English, Latvian) ▪ Solve IT client's technical problems ▪ Work and responsibility for a B2B website ▪ Preparation of invoices and working with them ▪ Receiving and sending products to the warehouse ▪ Receipt of products from warehouse and display of products on showcases ▪ Refunding products and working with service center ▪ Work with a cash register and cash box journal Show less