Experience

Cybereason

• United States
• Computer and Network Security
• 700 & Above Employee

• Technical Support Lead Engineer

  • Apr 2023 - Present

  Tel Aviv District, Israel

• Senior Technical Support Engineer

  • Apr 2021 - Apr 2023

  Tel Aviv Area, Israel - Handling escalated and high severity cases. - Taking part in POCs. - Supporting both Cloud and On-Premises installation, EDR, XDR and 3rd party integrations. - Interviewing candidates for Tier1 - Tier3 support roles. - Delivering training for new Technical Support, Technical Account Managers and Technical Consultants.

• Diamond Technical Support Engineer

  • Jun 2019 - Apr 2021

  - Top level Technical Support for Diamond accounts. - Managing customer's escalations and involving proper resources from R&D side; customer advocacy. - Technical issues investigation and troubleshooting on client and server side.



Check Point Software Technologies Ltd

• United States
• Computer and Network Security
• 700 & Above Employee

• Diamond Technical Support Engineer

  • Sep 2018 - Jun 2019

  Tel Aviv Area, Israel - Providing support for all Check Point products, focusing on large scale deployments and Diamond accounts. - Managing accounts from technical perspective: planning environment upgrade and extension, taking part in deployment and maintenance, building quarterly reports.

• Technical Support Engineer

  • Feb 2017 - Sep 2018

  Tel Aviv Area, Israel Endpoint products Technical Support. - Handling Tier 3 customer service requests. - Endpoint Linux and Windows servers, Endpoint clients troubleshooting and configuration. - Writing knowledge base, use cases and troubleshooting articles.



Bezeq International

• Israel
• IT Services and IT Consulting
• 700 & Above Employee

• Trainee

  • Mar 2016 - Aug 2016

  Petah Tikva, Center District, Israel - Trainee in a position of UC Field Engineer. - Studied Cisco CCNA Routing and Switching and passed the certification exam.



Huawei

• China
• Telecommunications
• 700 & Above Employee

• Field Service Engineer

  • Sep 2014 - Jan 2016

  Belarus - RCS, MSS, UMG, SBC servers and storages deployment, maintenance and upgrade. - Troubleshooting technical issues, working as a primary customer's point of contact. - Taking part in new deployments from the planning till physical installation and software configuration.



velcom

• Belarus
• Telecommunications
• 200 - 300 Employee

• Core Network Engineer (FSE)

  • Aug 2013 - Sep 2014

  Belarus - MSC, HLR, MGW servers configuration, maintenance and upgrade. - Server interconnection and links to/from other mobile and landline operators configuration. - Collecting and analyzing traffic statistics, planning the bandwidth extension.

• NOC engineer and shift manager

  • Mar 2010 - Aug 2013

  Belarus - Managing shift, sharing work between engineers. - Mobile network alarms monitoring and handling. - Supporting maintenance works.



BRTPC

• Telecommunications Engineer

  • Mar 2007 - Mar 2010

  Беларусь