Alex Reis, CCXP

Customer Experience Consultant at Rokkets Group
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Contact Information
us****@****om
(386) 825-5501
Location
São Paulo, Brazil, BR
Languages
  • Inglês -
  • Espanhol Limited working proficiency

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Bio

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Credentials

  • Strategy Execution
    Harvard Business School Online
    May, 2023
    - Nov, 2024
  • Professional Scrum Product Owner™ I (PSPO I)
    Scrum.org
    Mar, 2022
    - Nov, 2024
  • Scrum Foundations Pr
    CertiProf
    Jun, 2020
    - Nov, 2024
  • Hello Design Thinking - Foundations Skills and Mindset of Design Thinking
    IDEO
    Apr, 2020
    - Nov, 2024
  • OCEM Level 1 - Operational Customer Experience Management
    Medallia
    Apr, 2019
    - Nov, 2024
  • UXPM LEVEL 1
    UXalliance
    Jul, 2018
    - Nov, 2024
  • NPS Avançado
    Tracksale
    Apr, 2018
    - Nov, 2024
  • Certificação Internacional 6D
    Affero Lab
    Mar, 2017
    - Nov, 2024
  • Certified Customer Experience Professional
    Customer Experience Professionals Association (CXPA)
    Sep, 2022
    - Nov, 2024
  • CXPA Professional Member
    Customer Experience Professionals Association (CXPA)
    Mar, 2022
    - Nov, 2024
  • CXPA Professional Member
    Customer Experience Professionals Association (CXPA)
    Mar, 2022
    - Nov, 2024
  • Formação em Excelência no Atendimento Disney - Orlando/ EUA
    IDEPRO

Experience

  • Rokkets Group
    • Brazil
    • Business Consulting and Services
    • 1 - 100 Employee
    • Customer Experience Consultant
      • Feb 2023 - Present

  • Customer Experience Professionals Association (CXPA)
    • United States
    • Non-profit Organizations
    • 100 - 200 Employee
    • Board Member - Brazil
      • Jan 2023 - Present

  • Digio
    • Brazil
    • Banking
    • 300 - 400 Employee
    • Coordenador de Customer Experience
      • Mar 2021 - Jan 2023

    • Especialista em Customer Experience
      • Feb 2020 - Mar 2021

  • Algar Telecom
    • Brazil
    • Telecommunications
    • 700 & Above Employee
    • CX Analyst
      • Jan 2019 - Feb 2020

    • Analista Administrativo
      • Apr 2013 - Jan 2019

      Gerenciar conduzir os processos de treinamento e desenvolvimento para o contact center da Algar Telecom.

  • Algar Tech
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Treinador Jr
      • Oct 2009 - May 2012

      Confeccionar e ministrar treinamentos para os associados da Algar Tech nas operações de contact center da Algar Telecom. Confeccionar e ministrar treinamentos para os associados da Algar Tech nas operações de contact center da Algar Telecom.

  • Charity
    • Londres, Reino Unido
    • Professor de Ingles
      • Jun 2007 - Jul 2008

      Ministrar aulas de inglês, avaliar os alunos participantes. Ministrar aulas de inglês, avaliar os alunos participantes.

Education

  • Pontifícia Universidade Católica de Minas Gerais
    Master of Business Administration - MBA, Gestão de Projetos
    2017 - 2018
  • Faculdade Politecnica de Uberlandia
    Graduacao, Recursos Humanos
    2010 - 2012
  • Faculdade Politécnica de Uberlândia
    Gestor em Recursos Humanos, Gestão de Recursos Humanos
    2009 - 2012

Community

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