Experience

Kudos Web

• New Zealand
• Technology, Information and Internet
• 1 - 100 Employee

• Product Owner

  • Jan 2021 - Present

  Lead Product Owner at Kudos Web, driving the development and delivery of comprehensive web-focused presence solutions for diverse global clients.Collaborate closely with clients to understand business objectives, user needs, and requirements, translating them into actionable product features and roadmaps.Serve as the primary liaison between clients and development teams, ensuring effective communication and alignment throughout the product lifecycle.Define product vision, strategy, and roadmap, integrating cutting-edge technologies and AI-based systems to create innovative solutions.Employ Agile methodologies to prioritize and manage product backlogs, conduct sprint planning, and ensure timely feature delivery.Conduct user research, gather feedback, and utilize data analysis to enhance product performance and user experience.Cultivate strong client relationships, managing expectations, and fostering long-term partnerships to drive satisfaction and business growth. Show less

• Key Account Manager

  • Jan 2019 - Jan 2021

  Managed a diverse portfolio of clients, including SMEs and large enterprises, ensuring their technological needs were met to the best ability of the organization.Oversaw projects from the initial quote stage to post-project support, ensuring seamless execution and client satisfaction.Collaborated with cross-functional teams, leading and managing a team of 10+ staff members for successful project completion.Developed and nurtured client relationships, resulting in increased revenue and business growth for both client companies and Kudos Web.Successfully managed digital marketing services for 10+ clients across various industries, achieving measurable results and driving business success.Contributed to the development of comprehensive web-focused presence solutions, including website creation/development and integrated emerging AI-based chat and recommendation systems. Show less



GAMURS Group

• United States
• Media Production
• 100 - 200 Employee

• Freelance Writer

  • Jan 2023 - Present

  Freelance writer & contributor at The Escapist as part of Gamurs Group Author engaging and humorous opinion pieces, guides, and informative content for The Escapist, a prominent gaming website and publication. Publish hundreds of articles covering the latest games, offering unique perspectives and expert insights. Demonstrate versatility in writing styles, from entertaining opinion pieces to comprehensive game guides. Engage with the gaming community, foster discussions, and receive positive reader feedback on published articles. Passionate about gaming and dedicated to delivering high-quality, enjoyable content. Show less



Excite Media

• Australia
• Advertising Services
• 1 - 100 Employee

• Digital Marketing Manager

  • Sep 2022 - Apr 2023

  Managed and implemented effective SEO and digital marketing strategies as a Digital Marketing Manager at Excite Media, a leading web and creative agency. Developed tailored digital marketing plans to enhance online visibility, drive traffic, and generate leads for clients. Conducted keyword research, on-page optimization, and competitor analysis to improve website rankings and organic search performance. Executed successful PPC campaigns, including keyword selection, ad creation, bid management, and performance monitoring. Implemented engaging content strategies, such as blog posts, social media campaigns, and email marketing, to increase brand awareness and engage target audiences. Utilized data-driven insights from Google Analytics to optimize website performance and make informed recommendations. Monitored key performance indicators (KPIs) and provided regular performance updates to clients, demonstrating campaign success and ROI. Stayed current with industry trends and best practices to continuously enhance SEO and digital marketing strategies. Show less



RemotelyHQ

• New Zealand
• Software Development
• 1 - 100 Employee

• Consultant

  • Jul 2021 - Dec 2021

  Worked with Remotely to provide advice and suggestions on direction for their 3D avatar based teambuilding games platform. Worked with Remotely to provide advice and suggestions on direction for their 3D avatar based teambuilding games platform.



Animation College

• Auckland, New Zealand

• Social Media Manager

  • Jan 2017 - Jan 2018

  Ran the social media accounts including Facebook and Instagram. Created and scheduled content including arranging giveaways. Monitored analytics. Directed student enquiries to generate leads. Ran the social media accounts including Facebook and Instagram. Created and scheduled content including arranging giveaways. Monitored analytics. Directed student enquiries to generate leads.



Xplor Debit Success

• Australia
• Financial Services
• 1 - 100 Employee

• Inbound Customer Service Representative

  • Jan 2015 - Dec 2016

  Took calls from gym managers to update billing rates. Handled heated calls from gym clients owing outstanding payments. Managed confidential customer data and sensitive financial data securely. Took calls from gym managers to update billing rates. Handled heated calls from gym clients owing outstanding payments. Managed confidential customer data and sensitive financial data securely.



Global Outdoors

• Auckland, New Zealand

• Retail Sales Associate

  • Jan 2014 - Dec 2015

  Worked as a retail sales associate in a mall for a company called Global Outdoors that sold and specialised in clothing and equipment for outdoor activities. Worked as a retail sales associate in a mall for a company called Global Outdoors that sold and specialised in clothing and equipment for outdoor activities.