Experience

Elevance Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Sr Proposal Writer

  • Oct 2022 - Present



Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Pharmacy Sales Content Manager

  • Sep 2018 - Sep 2022

  Content management: Primary content expert and source of truth for pharmacy sales opportunities and inquiries. Ensure proposal-ready content is well written, personalized, and boldly and clearly communicates our capabilities to our customers. •Research internal and external product offerings to proactively create standard proposal library content. Engage appropriate business owners to generate comprehensive descriptions to for future use. Socialize edits and newly created content with internal stakeholders. •Solicit regular feedback from sales personnel to ensure high quality content that is relevant and compelling to customers. •Improve efficiency and usability of the proposal library through building and executing annual review schedules for content to ensure accuracy and alignment with current strategic initiatives. •Capture and analyze content utilization metrics to preserve library integrity and functionality as well as increase the utility of the database. Archive obsolete information as needed. Proposal Management: Highly skilled writer and end to end proofer responsible for regularly producing top-tier sales proposals. Lead and provide guidance to less experienced writers through a detailed and thoughtful process to successfully deliver over 300 completed sales proposals annually. •Organize and facilitate strategic kickoff calls with key stakeholders and Subject Matter Experts (SMEs) to solidify the sales offering(s) that will best fit each group’s needs. •Create timelines and make sure RFP deliverables are completed by all necessary contributors •Leverage high quality, strategic, and relevant content to present a complete and well-organized offering. Draft customized responses to client-specific questions as needed to communicate our value proposition and market position among other differentiators. •Perform comprehensive final review to ensure our final submission is polished and error free. Show less



Accredo

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Sr. Account Manager

  • Aug 2014 - 2018

  Serve as a trusted advisor, provide consultative services, and manage day to day client relationships for a portfolio of 20+ health plan and PBM clients. •Establish and lead client centric meetings to perform mutually beneficial contract and rate negotiations. •Partner with internal and external customers to resolve complex client and member related issues. •Proactively monitor and analyze standard and custom performance guarantees to ensure cost savings annually. •Create and deliver client facing quarterly and annual business review presentations.•Partner with field sales teams to create best in class strategies for business development clients to increase market penetration and gross margin growth. •Develop and execute project plans for new client implementations and existing client expansions. •Serve as departmental SME to generate consistent branding for product offerings. Show less

• Account Manager

  • Dec 2013 - Sep 2014



UBC

• United States
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Associate Account Manager

  • Jun 2012 - Dec 2013

  Successfully manage the day to day relationship between operations and client contacts. Regularly modify/update program correspondence, coordinate mass mailings and fax blasts. Actively manage full life cycle of program and product implementations. Serve as key stakeholder and project manager for my designated account's projects in flight. Ensure all contractual service performance guarantees are met. Create and distribute monthly key performance indicator reporting package. Key Contributions: Research and provide root cause and resolution for client inquiries regarding third party vendor hand-offs, patient access, and escalations. Show less



Express Scripts

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Sr. Supervisor - Resource Management

  • Jul 2010 - Jun 2012

  Provide guidance and leadership to a team of Specialists responsible for monitoring and analyzing real time phone queue management strategies for multiple call centers and several lines of businesses. Specialists also performed same day scheduling changes and provided coverage for a shared email inbox used by business partners to communicate resource management needs. Generate and analyze reports to make informed process improvement recommendations. Track and trend KPIs (includes service levels, ASAs, AHT, shrinkage) and provide reporting to site leadership. Partner with business owners and actively communicate recommended changes in order to meet key performance indicators.Key Contributions: Successfully implement Resource Management principles and drive best practices from the enterprise to a new business unit. Design staff and forecast group configurations and rules hierarchy in e-WFM. Successfully took on all scheduling functions for a new contact center. Show less

• Resource Management Operations Specialist

  • Sep 2008 - Aug 2010

  Successfully manage the flow of calls into a multi skill environment. Perform skill changes as needed. Manage PTO, OT, VTO allotments within e-WFM. Schedule and Intra-day forecast for the contact and data entry teams.