Alexandru Proca

Support Engineer at Codeless Technology Romania
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Contact Information
us****@****om
(386) 825-5501
Location
Romania, RO
Languages
  • English Professional working proficiency

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Bio

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Credentials

  • Microsoft Certified Azure Fundamentals
    Microsoft
    Apr, 2021
    - Sep, 2024

Experience

  • Codeless Technology Romania
    • Romania
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Support Engineer
      • Aug 2018 - Present

      - Deployment of companies software to local or customer VMs (both in Windows and Kubernetes environments) - Investigate software issues present on the local or customer environments and escalating different cases to the next level of support if that is the case - Investigating different server issues for our local VMs - Performing maintenance on the local or azure VMs - Restoring SQL databases from production environments into test or acceptance environments - Investigating backup failures which might occur on our local SQL servers - Migration of environments running companies software from one VM to another - Planning our team tasks taking into account customers expectations and our workload by discussing directly with the customer in order to plan properly Show less

  • Cegeka
    • Belgium
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Support Technician
      • Jul 2016 - Aug 2018

      - Monitoring customer's IT infrastructures such as servers, applications or network devices using the monitoring tools agreed with them; - Resolving different issues that might occur with IT devices by using Knowledge Base articles; - Performing initial troubleshooting, documenting them within the tickets and transferring the tickets to second line; - Performing maintenance's on customers IT infrastructures (servers) under agreed time frames; - Follow-up on tickets and escalating them according with the impact, priority and SLA; - Performing checks on customer's IT infrastructures on a daily/weekly or monthly-basis; - Provide feedback to the affected customers on the status of their support requests; - Raising support requests with third party providers and following up with them until the issue is resolved. Show less

  • Capgemini
    • India
    • Information Services
    • 1 - 100 Employee
    • Customer Service Advisor with English
      • Dec 2015 - Jun 2016

      - Undertaking initial diagnostics of the incident, using the tools available and resolving as many as possible on initial contact; - Accurately recording and classifying all incoming incidents with the appropriate priority, category and incident summary details or error messages; - Accurate and timely hand off to other resolving teams. - Undertaking initial diagnostics of the incident, using the tools available and resolving as many as possible on initial contact; - Accurately recording and classifying all incoming incidents with the appropriate priority, category and incident summary details or error messages; - Accurate and timely hand off to other resolving teams.

  • Telekom Romania
    • Romania
    • Telecommunications
    • 700 & Above Employee
    • Sales Consultant
      • Jul 2015 - Oct 2015

      - Presentation and promotion of Telekom Romania services; - Attracting new customers for Internet services, fixed / mobile and TV; - Identifying new opportunities to sale. - Presentation and promotion of Telekom Romania services; - Attracting new customers for Internet services, fixed / mobile and TV; - Identifying new opportunities to sale.

Education

  • „Alexandru Ioan Cuza” University, Iași (Romania)
    Psychologist, Psychology
    2012 - 2015
  • „Garabet Ibrăileanu” National High School
    Certificate in Philology
    2008 - 2012

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