Experience

Tractive

• Austria
• Computers and Electronics Manufacturing
• 100 - 200 Employee

• SaaS Growth Product Manager Lead

  • Jun 2022 - Present

  • Leading product teams in Subscription and Partnerships. • Devised a roadmap targeting increased subscribers and elevated MRR. • Collaborated with senior leadership on OKR establishment. • Set and owned pivotal Growth KPIs. • Focused on cross-functional strategies to drive business growth. • Prioritized actionable insights to inform decision-making. • Championed subscriber-centric approaches in all strategies. • Maintained active dialogue with stakeholders to align… Show more • Leading product teams in Subscription and Partnerships. • Devised a roadmap targeting increased subscribers and elevated MRR. • Collaborated with senior leadership on OKR establishment. • Set and owned pivotal Growth KPIs. • Focused on cross-functional strategies to drive business growth. • Prioritized actionable insights to inform decision-making. • Championed subscriber-centric approaches in all strategies. • Maintained active dialogue with stakeholders to align objectives. • Monitored market shifts to ensure agile response to trends. • Mentored product managers to cultivate excellence in growth strategies. • Ensured alignment of product initiatives with overall business goals. • Positioned Tractive at the forefront of the industry through innovation. • Advocated for continuous improvement in our growth tactics. Show less • Leading product teams in Subscription and Partnerships. • Devised a roadmap targeting increased subscribers and elevated MRR. • Collaborated with senior leadership on OKR establishment. • Set and owned pivotal Growth KPIs. • Focused on cross-functional strategies to drive business growth. • Prioritized actionable insights to inform decision-making. • Championed subscriber-centric approaches in all strategies. • Maintained active dialogue with stakeholders to align… Show more • Leading product teams in Subscription and Partnerships. • Devised a roadmap targeting increased subscribers and elevated MRR. • Collaborated with senior leadership on OKR establishment. • Set and owned pivotal Growth KPIs. • Focused on cross-functional strategies to drive business growth. • Prioritized actionable insights to inform decision-making. • Championed subscriber-centric approaches in all strategies. • Maintained active dialogue with stakeholders to align objectives. • Monitored market shifts to ensure agile response to trends. • Mentored product managers to cultivate excellence in growth strategies. • Ensured alignment of product initiatives with overall business goals. • Positioned Tractive at the forefront of the industry through innovation. • Advocated for continuous improvement in our growth tactics. Show less



Tractive

• Austria
• Computers and Electronics Manufacturing
• 100 - 200 Employee

• Subscription Product Manager

  • Jan 2020 - Feb 2022

  • Held complete ownership of subscription management, overseeing all facets including acquisition, up-selling, churn, and retention. • Transitioned to the Business Intelligence team, harnessing a deeper focus on data-driven decision-making and analytics. • Drove critical initiatives such as pricing strategies, competitor benchmarking, and forecasting to optimize revenue streams. • Played an instrumental role in calculating and enhancing Customer Lifetime Value (CLTV). • Pioneered… Show more • Held complete ownership of subscription management, overseeing all facets including acquisition, up-selling, churn, and retention. • Transitioned to the Business Intelligence team, harnessing a deeper focus on data-driven decision-making and analytics. • Drove critical initiatives such as pricing strategies, competitor benchmarking, and forecasting to optimize revenue streams. • Played an instrumental role in calculating and enhancing Customer Lifetime Value (CLTV). • Pioneered B2B strategies tailored for our B2C product, enhancing market reach and versatility. • Defined and executed key partner integrations, amplifying product synergy. • Successfully orchestrated the transfer of our US customer base into a new US entity. • Seamlessly integrated the US tax system with our systems, ensuring compliance and efficiency. • Strategically revamped pricing structures for the US market to drive optimal growth. • Managed payment methods and mechanisms for the US customer base. • Consistently liaised with cross-functional teams to ensure product and strategy alignment. • Emphasized a data-centric approach in all product decisions to enhance user experience and profitability.

• Product Manager

  • Jan 2019 - Dec 2019

  • Led feature definition and implementation for our multi-platform app (web, Android, iOS). • Fostered strong collaboration with the data team to drive product enhancements. • Leveraged data analytics to gauge and optimize feature usage. • Spearheaded the definition and execution of the RMA system. • Successfully managed processes for returns and warranty. • Maintained a hands-on approach, ensuring feature alignment with user needs. • Strategically prioritized product features… Show more • Led feature definition and implementation for our multi-platform app (web, Android, iOS). • Fostered strong collaboration with the data team to drive product enhancements. • Leveraged data analytics to gauge and optimize feature usage. • Spearheaded the definition and execution of the RMA system. • Successfully managed processes for returns and warranty. • Maintained a hands-on approach, ensuring feature alignment with user needs. • Strategically prioritized product features based on customer feedback. • Collaborated cross-functionally to ensure seamless product rollouts. • Identified and addressed potential product bottlenecks. • Engaged in continuous learning, staying updated with industry trends. • Played a key role in setting the product roadmap and direction. • Ensured that user feedback was central to product development processes. • Worked in agile settings, adapting to changing product needs swiftly. • Maintained open communication lines with all stakeholders to ensure product success.

• Customer Happiness / Translator

  • Jul 2018 - Dec 2018

  • Oversaw Italian localization for app, website, and blog. • Became the key contact for Italian customers. • Expertly utilized Zendesk for ticket resolution. • Managed live chat to address real-time queries. • Lowered customer support requests through innovative processes. • Created a comprehensive Knowledge Base. • Served as a support agent's go-to reference. • Tailored content for the Italian market nuances. • Enhanced user experience for Italian… Show more • Oversaw Italian localization for app, website, and blog. • Became the key contact for Italian customers. • Expertly utilized Zendesk for ticket resolution. • Managed live chat to address real-time queries. • Lowered customer support requests through innovative processes. • Created a comprehensive Knowledge Base. • Served as a support agent's go-to reference. • Tailored content for the Italian market nuances. • Enhanced user experience for Italian clientele. • Collaborated cross-functionally to optimize workflows. • Identified gaps in support documentation. • Constantly updated the Knowledge Base with new findings. • Worked in a fast-paced, customer-centric environment. • Contributed significantly to customer satisfaction metrics.