Alexandru Nasalean
Third Line Microsoft Office 365 Support Consultant at Pinnacle- Claim this Profile
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Bio
Dan Gabriel Ani
I know Alexandru for over 1 year from when he joined our Q&A department. Even he was a fresh junior at that time, he has shown that he is a dedicated team-member and one who is always interested in delivering quality results. He's been learning a lot and his progress is solid and visible. Alexandru has integrated quite amazingly fast and in less than a month he was already provided support for 2 of our client products. His commitment, dedication and focus are outstanding. He was an amazing addition to our Support/Q&A team. Right now, he's also focusing on frontend development and has already taken the first few steps attending the ‘Web Development’ classes at The Informal School of IT. I would highly recommend him for any Q&A or Support position and why not for any company that is looking for a junior frontend-developer.
Dan Gabriel Ani
I know Alexandru for over 1 year from when he joined our Q&A department. Even he was a fresh junior at that time, he has shown that he is a dedicated team-member and one who is always interested in delivering quality results. He's been learning a lot and his progress is solid and visible. Alexandru has integrated quite amazingly fast and in less than a month he was already provided support for 2 of our client products. His commitment, dedication and focus are outstanding. He was an amazing addition to our Support/Q&A team. Right now, he's also focusing on frontend development and has already taken the first few steps attending the ‘Web Development’ classes at The Informal School of IT. I would highly recommend him for any Q&A or Support position and why not for any company that is looking for a junior frontend-developer.
Dan Gabriel Ani
I know Alexandru for over 1 year from when he joined our Q&A department. Even he was a fresh junior at that time, he has shown that he is a dedicated team-member and one who is always interested in delivering quality results. He's been learning a lot and his progress is solid and visible. Alexandru has integrated quite amazingly fast and in less than a month he was already provided support for 2 of our client products. His commitment, dedication and focus are outstanding. He was an amazing addition to our Support/Q&A team. Right now, he's also focusing on frontend development and has already taken the first few steps attending the ‘Web Development’ classes at The Informal School of IT. I would highly recommend him for any Q&A or Support position and why not for any company that is looking for a junior frontend-developer.
Dan Gabriel Ani
I know Alexandru for over 1 year from when he joined our Q&A department. Even he was a fresh junior at that time, he has shown that he is a dedicated team-member and one who is always interested in delivering quality results. He's been learning a lot and his progress is solid and visible. Alexandru has integrated quite amazingly fast and in less than a month he was already provided support for 2 of our client products. His commitment, dedication and focus are outstanding. He was an amazing addition to our Support/Q&A team. Right now, he's also focusing on frontend development and has already taken the first few steps attending the ‘Web Development’ classes at The Informal School of IT. I would highly recommend him for any Q&A or Support position and why not for any company that is looking for a junior frontend-developer.
Credentials
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Microsoft Certified: Azure Fundamentals
MicrosoftMar, 2023- Nov, 2024
Experience
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Pinnacle
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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Third Line Microsoft Office 365 Support Consultant
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Jul 2021 - Present
Develop, foster, collaborate and maintain effective working relationships with team members in order to enhance the client experience. Increase engagement with lesser-known applications and features of O365. Participate in internal product testing, tool building and pilot internal new projects. Support installations, configuration, and support Microsoft Office 365 on various platforms, accurately document all work performed through the JIRA helpdesk system. Troubleshooting in support of legacy Microsoft Office Suites (Outlook, Word, Excel, OneNote, PowerPoint, Visio, OneDrive for Business, etc.) Show less
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Brixx Software
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United Kingdom
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Software Development
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1 - 100 Employee
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Technical Customer Support Specialist
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Mar 2021 - Jul 2021
Ownership and resolution of customer queries via email, tickets, Live Chat, telephone. Develop the customer support and service experience. Produce new support documentation including written guides, images and videos. Keep existing documentation up to date. Collate and analyse support data to inform future activity/requirements. Assist and support other team members on multiple projects. Ownership and resolution of customer queries via email, tickets, Live Chat, telephone. Develop the customer support and service experience. Produce new support documentation including written guides, images and videos. Keep existing documentation up to date. Collate and analyse support data to inform future activity/requirements. Assist and support other team members on multiple projects.
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Luminos Software
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Romania
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IT Services and IT Consulting
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1 - 100 Employee
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Junior Support/QA Analyst
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Mar 2019 - Apr 2020
Junior QA Analyst and Help Desk Support role, focusing on helping NGOs. Working closely with clients such as RedCross and Unicef. Creating field campaigns for clients utilising our platform. Providing quick support regarding any issues that arise. Providing Quality Assurance to the platform for any new implementations regarding the campaign flows, administrative management platform side or new added features. Within this role I provide virtual support for any issues the fields agents sustain. Show less
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UPC Romania
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Romania
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Telecommunications
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100 - 200 Employee
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Technical Support Help Desk
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Sep 2018 - Feb 2019
Working in a fast-paced call center part time, taking incoming technical calls from customers, listening to their issues, troubleshoot and resolve technical queries for the company television services. Working in a fast-paced call center part time, taking incoming technical calls from customers, listening to their issues, troubleshoot and resolve technical queries for the company television services.
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Gameloft
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France
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Computer Games
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700 & Above Employee
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Quality Assurance Analyst
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Apr 2016 - Jul 2016
In Quality Assurance, I was tasked with executing test plans as well as reproducing sequence steps for various bugs and then verifying them after release on various gaming devices (iOS, Android and game consoles). Reporting the bugs reports on the internal platform and ensuring a high standard of Quality Assurance set within the company whilst respecting tight deadlines. In Quality Assurance, I was tasked with executing test plans as well as reproducing sequence steps for various bugs and then verifying them after release on various gaming devices (iOS, Android and game consoles). Reporting the bugs reports on the internal platform and ensuring a high standard of Quality Assurance set within the company whilst respecting tight deadlines.
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Education
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2019 - 2020
The Informal School of IT
Web Development (JavaScript), Information Technology -
2016 - 2018
Universitatea de Artă și Design din Cluj-Napoca
-, Film/Video and Photographic Arts -
2011 - 2015
Liceul De Arte Vizuale "Romulus Ladea"
Bacalaureat, Fine Arts- Painting
Community
