Experience

PURLING LONDON LTD

• Social Media Manager

  • Sep 2020 - Present

• Photographer

  • Sep 2020 - Present



Self-Employed

• Real Estate
• 1 - 100 Employee

• Magician

  • Jan 2012 - Present



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Officer, Activation BO Corporate, SME & SOHO

  • Dec 2016 - Jan 2019

  • Insuring the documentation falls in line with the rules and procedures related to sales and tenders;• Ensuring a high accuracy in the process of activation and renewal of service contracts, in line to the quality standards and the agreed procedures;• Accurate registration/processing of documentation in the system, keeping standard SLA's for all contracts activation of services and / or transfers of responsibility received through VOS, CRM, UFE, Remedy, Service Desk or by e-mail;• Updating the CRM client records with all relevant information related to the orders;• Proactively partnering with the sales teams on B2B orders in order to fix or overcome anypotential road block regarding activating/implementing the service contracts;

• Customer Care Advisor - Bussines Customers

  • Apr 2015 - Dec 2016

  • Part of the Customer Care Front Office team;• Interfacing with B2C&B2B customers in solving any potential complaint;• Providing accurate and detailed data to customers regarding: billing, services, activation issues,etc.• Approaching customer request with professionalism;• Keeping a high quality standard in both customer conversations and system records;• Using the CRM system to keep detailed records;• Always adopting a positive and customer-oriented attitude (customer comes first/customerobsession) in order to diffuse tense situations; • Striving to overachieve on targets and SLA's;



Lucky Point Bar & Lounge

• Bar Manager

  • Aug 2013 - Apr 2015

  • Keeping accurate records of stock, venue and sales;• Contracting new suppliers; negotiating prices, orders and volumes;• Training, coaching and hiring the staff (waiters, bartenders and hostesses); • Organizing events;• Setting up clear guideline and process in customer care;• Setting up SLA's and targets;• Actively working on sales strategies to increase the number of customers; • Implemented loyalty programs; • Keeping accurate records of stock, venue and sales;• Contracting new suppliers; negotiating prices, orders and volumes;• Training, coaching and hiring the staff (waiters, bartenders and hostesses); • Organizing events;• Setting up clear guideline and process in customer care;• Setting up SLA's and targets;• Actively working on sales strategies to increase the number of customers; • Implemented loyalty programs;



Arcade Games

• Colombia
• Entertainment Providers
• 1 - 100 Employee

• Network Administrator

  • Apr 2012 - Aug 2012

  • Part-time job during college;• Maintaining and administering a comps network;• Software installation (applications / games) - network administration;• Hardware management/installation;• Website administration and social media - coverage; • Part-time job during college;• Maintaining and administering a comps network;• Software installation (applications / games) - network administration;• Hardware management/installation;• Website administration and social media - coverage;



Dominium S.A.

• Poland
• Restaurants
• 1 - 100 Employee

• Bartender

  • Jan 2012 - Apr 2012

  • Serving alcoholic and non-alcoholic drinks fallowing to the unit's own recipe book;• Serving customers with politeness and professionalism;• Active listening skills;• Correct management of the beverage stock;• Keeping sales records in the registry;• Drawing up the sale list for the day;• Updating stocks and placement of new orders;• Keeping record of all reservations;• Website maintenance; • Serving alcoholic and non-alcoholic drinks fallowing to the unit's own recipe book;• Serving customers with politeness and professionalism;• Active listening skills;• Correct management of the beverage stock;• Keeping sales records in the registry;• Drawing up the sale list for the day;• Updating stocks and placement of new orders;• Keeping record of all reservations;• Website maintenance;