Alexandru Matreșu
Account Manager at Playtika- Claim this Profile
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Bio
Credentials
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Certified Tester, Foundation Level
ASTQB - ISTQB in the U.S.Aug, 2023- Nov, 2024 -
Certified Tester, Foundation Level
ASTQB - ISTQB in the U.S.Aug, 2023- Nov, 2024 -
ISTQB Foundation Exam Prep
LinkedInDec, 2022- Nov, 2024 -
Software Testing Foundations: Test Management
LinkedInDec, 2022- Nov, 2024 -
Software Testing Foundations: Test Planning
LinkedInDec, 2022- Nov, 2024 -
Software Testing: Tools
LinkedInDec, 2022- Nov, 2024 -
Agile Testing
LinkedInNov, 2022- Nov, 2024 -
Scrum: The Basics
LinkedInNov, 2022- Nov, 2024 -
Understanding Manual Testing
LinkedInNov, 2022- Nov, 2024
Experience
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Playtika
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Israel
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Computer Games
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700 & Above Employee
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Account Manager
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Oct 2020 - Present
-Manage the portfolio of VIP players (USA & Canada & Australia)-Resolving key client issues and concerns-Meeting all client needs and deliverables according to proposed timelines-Developing and implementing successful marketing strategies-Creating and executing retention strategies-Analyzing client data to provide customer relationship management-Collaborating with cross-functional teams-Led the development and execution of a customer loyalty program-Analyzing market trends and customer behavior to develop effective business development strategies Show less
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Customer Service Specialist
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Jul 2019 - Oct 2020
- Respond to customer queries in a timely and accurate way, email, or chat- Identify customer needs and help customers use specific features- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)- Update our internal databases with information about technical issues and useful discussions with customers- Monitor customer complaints on social media and reach out to provide assistance- Share feature requests and effective workarounds with team members- Inform customers about new features and functionalities- Follow up with customers to ensure their technical issues are resolved- Gather customer feedback and share with our Product, Sales, and Marketing teams- Assist in training junior Customer Support Representatives Show less
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Wequassett Resort and Golf Club
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United States
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Hospitality
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100 - 200 Employee
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Bartender
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Jun 2018 - Oct 2018
-Testing new recipes to be implemented in the menu -Creating strategies for sales growth -Working closely with the Event Planner -Ensuring customer satisfaction with their drinks and experience at the bar. -Testing new recipes to be implemented in the menu -Creating strategies for sales growth -Working closely with the Event Planner -Ensuring customer satisfaction with their drinks and experience at the bar.
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Chatham Bars Inn
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United States
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Hospitality
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100 - 200 Employee
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Bartender
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Jun 2016 - Oct 2016
-Manage and implement business continuity plans -Collaborated with management to host promotional events and increase brand awareness. -Understand and master cocktail components. -Manage and implement business continuity plans -Collaborated with management to host promotional events and increase brand awareness. -Understand and master cocktail components.
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Education
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Academia de Studii Economice din București
Banking, Corporate, Finance, and Securities Law