Alexandru Matreșu

Account Manager at Playtika
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Contact Information
us****@****om
(386) 825-5501
Location
Bucharest Metropolitan Area, RO

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Bio

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Credentials

  • Certified Tester, Foundation Level
    ASTQB - ISTQB in the U.S.
    Aug, 2023
    - Nov, 2024
  • Certified Tester, Foundation Level
    ASTQB - ISTQB in the U.S.
    Aug, 2023
    - Nov, 2024
  • ISTQB Foundation Exam Prep
    LinkedIn
    Dec, 2022
    - Nov, 2024
  • Software Testing Foundations: Test Management
    LinkedIn
    Dec, 2022
    - Nov, 2024
  • Software Testing Foundations: Test Planning
    LinkedIn
    Dec, 2022
    - Nov, 2024
  • Software Testing: Tools
    LinkedIn
    Dec, 2022
    - Nov, 2024
  • Agile Testing
    LinkedIn
    Nov, 2022
    - Nov, 2024
  • Scrum: The Basics
    LinkedIn
    Nov, 2022
    - Nov, 2024
  • Understanding Manual Testing
    LinkedIn
    Nov, 2022
    - Nov, 2024

Experience

    • Israel
    • Computer Games
    • 700 & Above Employee
    • Account Manager
      • Oct 2020 - Present

      -Manage the portfolio of VIP players (USA & Canada & Australia)-Resolving key client issues and concerns-Meeting all client needs and deliverables according to proposed timelines-Developing and implementing successful marketing strategies-Creating and executing retention strategies-Analyzing client data to provide customer relationship management-Collaborating with cross-functional teams-Led the development and execution of a customer loyalty program-Analyzing market trends and customer behavior to develop effective business development strategies Show less

    • Customer Service Specialist
      • Jul 2019 - Oct 2020

      - Respond to customer queries in a timely and accurate way, email, or chat- Identify customer needs and help customers use specific features- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)- Update our internal databases with information about technical issues and useful discussions with customers- Monitor customer complaints on social media and reach out to provide assistance- Share feature requests and effective workarounds with team members- Inform customers about new features and functionalities- Follow up with customers to ensure their technical issues are resolved- Gather customer feedback and share with our Product, Sales, and Marketing teams- Assist in training junior Customer Support Representatives Show less

    • United States
    • Hospitality
    • 100 - 200 Employee
    • Bartender
      • Jun 2018 - Oct 2018

      -Testing new recipes to be implemented in the menu -Creating strategies for sales growth -Working closely with the Event Planner -Ensuring customer satisfaction with their drinks and experience at the bar. -Testing new recipes to be implemented in the menu -Creating strategies for sales growth -Working closely with the Event Planner -Ensuring customer satisfaction with their drinks and experience at the bar.

    • United States
    • Hospitality
    • 100 - 200 Employee
    • Bartender
      • Jun 2016 - Oct 2016

      -Manage and implement business continuity plans -Collaborated with management to host promotional events and increase brand awareness. -Understand and master cocktail components. -Manage and implement business continuity plans -Collaborated with management to host promotional events and increase brand awareness. -Understand and master cocktail components.

Education

  • Academia de Studii Economice din București
    Banking, Corporate, Finance, and Securities Law

Community

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