Experience

The St. Regis Singapore

• Singapore
• Hospitality
• 1 - 100 Employee

• F&B Supervisor

  • Jul 2017 - Present



The St. Regis Doha

• Qatar
• Hospitality
• 300 - 400 Employee

• F&B Supervisor

  • Mar 2013 - Feb 2017

  Assisting the Outlet Manager on the day to day operations in order to meet and exceed guests’ needs and business requirements whilst ensuring strong engagement and adherence to service standards and operating procedures. To maintain high visibility during service hours in order to ensure smooth running of operations and promoting good public relations to ensure their satisfaction.To inspect the restaurant areas, the food quality and service are according to standards, facilities and equipment are well kept and that all health and safety regulations are adhered.Participate in training, developing, coaching and managing directly reporting associates.To accomplish a set of administrative duties such as representing, leading, attending meetings and establishing required reports, to maintain a strong guest relationship, to manage complaints professionally and take corrective actions to ensure highest level of guest satisfaction, to develop, implement and continuously review the policies, procedures and standards and control their consistent application, and to maintain clear communication channels within respective team to enhance the satisfaction and productivity.