Experience

Gadcet

• United Kingdom
• Retail
• 1 - 100 Employee

• Senior Engineer

  • May 2021 - Present

  • Addressing incidents escalated by Level 1 or assigned by the Incident Manager based on priority. • Developing and using monitoring systems to identify and proactively address potential issues. • Conducting thorough technical analysis of incidents, including gathering and analysing relevant diagnostic information. • Managing and implementing Change tickets as assigned, ensuring proper testing, and system updates, and ensuring accuracy and auditing of documentation. • Utilizing Management Platforms and system tools to assist in the clear, logical, and substantiated analysis of Incidents and problems. • Completing Infrastructure documentation in developing a knowledge base to enhance team skillset and troubleshooting capabilities. Show less



Service it& Gsm

• Bucuresti

• Engineer

  • Jun 2008 - Present

  Hardware and software engineer for a wide selection of gadgets Hardware and software engineer for a wide selection of gadgets



Samsung Electronics

• South Korea
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Engineer

  • Aug 2019 - Jan 2021

  • Maintaining application systems, technical information, and contact details. • Identify and troubleshoot application issues as well as the root cause by providing analysis and clear communication with management and clients. • Ensuring the production changes follow the life-cycle methodology and risk guidelines and that the SLAs are met or exceeded. • Coach and mentor, the new team members in the production L2 support, including user tickets and image failure analysis. • Managing issues with internal and external teams, including outsourced partners and service providers. • Managing and coordinating with customer/partner SPOC for technical aspects, hardware, software, and on-site tasks. Show less



Gadcet

• United Kingdom
• Retail
• 1 - 100 Employee

• Technical Head

  • Oct 2015 - Aug 2019

  • Set up and configure computer hardware, software, networks, and applications by monitoring and maintaining a structured approach. • Respond to technical support calls from clients or colleagues and communicate solutions to resolve issues. • Troubleshoot and diagnose system and network problems, hardware issues, or software faults. • Collaborate with business and engineering teams to understand upstream data sources/raw datasets and develop data models for creating quality datasets. • Design, test, deploy, and support data pipelines for marketing, product engineering, e-commerce, and analytics use cases. • Supply technical leadership for creating highly reliable data products using big data ecosystem and software engineering best practices. Show less



PepsiCo

• Logistics Assistant

  • Jan 2015 - Oct 2015

  Drink and Food logistic for area designed ,ensure the quality in products and no out of date left. Drink and Food logistic for area designed ,ensure the quality in products and no out of date left.



Reckitt benckiser Romania

• Advertising Sales

  • Nov 2013 - May 2014

  Advertising the products in a manner that will give customer a 2nd tought to try the product Advertising the products in a manner that will give customer a 2nd tought to try the product



Auchan Retail

• France
• Retail
• 700 & Above Employee

• Shop Assistant

  • Dec 2012 - Nov 2013

  Product Schematic on Shelves and routa plan ahead Product Schematic on Shelves and routa plan ahead



Dolce Romania

• Network Engineer

  • Jun 2010 - Jul 2010

  Maintenance for Network equipment and telecomunication ,also new network net establishment Maintenance for Network equipment and telecomunication ,also new network net establishment