Experience

Decathlon România

• Romania
• Sporting Goods Manufacturing
• 300 - 400 Employee

• Departament Manager

  • Nov 2017 - Present

  - recruting, integrating and managing a sales assistants team;- writing a profesional project for each of the team members and follow-up of the profesional project in the annual evaluation;- doing analysis sales figures and forecasting future sales volumes to maximize profits for the department;- departamental reorganisations of merchandising;- anticipating customer needs and promote the loyality program of the store;- duty manager of the store: organizing the store activity from a commercial, human , safety point of view. Show less

• Manager Customer Service

  • Jul 2016 - Nov 2017

  - interview and hire the team ; - in charge of a group of customer service representatives ;- create procedures for customers service departament ;- resolve customer issues, taking orders and facilitating returns, troubleshooting problems and answering complaints ;- budgeting and regular achievement tracking, punctual decisions for the constant delivery of added value at the departament level ;

• Sales Assistant

  • Jun 2013 - Jul 2016

  - welcome and advise customers ; - ensure goods are well displayed ;- arrange ordering and delivery ; - handle payments ;- order and receive deliveries from suppliers ;- safety responsibilities.



Total Fun Sports

• Bucharest, Romania

• Sports Coach

  • Oct 2012 - Jun 2013

  - initiation of Squash practitioners; - organization of squash competitions - initiation of Squash practitioners; - organization of squash competitions



BUN VAST SA

• Sales Agent

  • 2012 - 2012