PEOPLE GROWTH EXPERT

• Apr 2022 - Present

Customer Care & Sales Executive

• Apr 2022 - Present

Training Specialist

• Feb 2021 - Apr 2022

My previous experiences proved to be useful for this activity carried out within Luxoft Training Romania. As an account manager in this company, I have to take care of the development and growth of the client portfolio, selling training courses in the IT field for those who want to do professional retraining, as well as for companies that want to specialize their workforce for the development of software. My previous experiences proved to be useful for this activity carried out within Luxoft Training Romania. As an account manager in this company, I have to take care of the development and growth of the client portfolio, selling training courses in the IT field for those who want to do professional retraining, as well as for companies that want to specialize their workforce for the development of software.

Educational Advisor

• Jul 2020 - Dec 2020

The activity of the Software Development Academy is composed of organizing courses for learning IT technologies, so it recruits trainers who work as programmers active in the field, and the sales team is responsible for concluding as many sales contracts to start as many groups as possible. The position i hold within this IT academy gave me the chance to improve my communication skills so that I can be more empathetic with my clients and more careful with their particular situation being more persuasive with the delivery of a solution. The activity involves telephone conversations with potential clients / learners interested in the courses organized by the Software Development Academy for the consulting process so that the sale can be concluded. - I analyze the situation of potential customers in our database, called Pipedrive, and call around 100-150 people from the daily agenda to promote those services. - All interactions are by phone through the Zoiper platform, and sometimes I organize presentations in the form of webinars to attract customers. - Also, my responsibility is to follow the development of the sales process by making the contract and the payment schedule at the client's request, followed by the service period. Show less

Finance&Insurance Specialist Support

• Aug 2019 - Jul 2020

The position I had in the sales department within Mercedes-Benz Financial Services Romania was the most important professional experience in my career so far. This environment taught me to be flexible and to learn as much as possible in order to carry out daily activities. Among the main responsibilities there are: -managing a project to recover derogations (activity that allowed me to improve my strategic thinking and adopt an organized and efficient reasoning in collaboration with colleagues); -managing a project to update the client portfolio (within this project we updated the customers data that were verified, and the interpreted data was entered in the Charisma software); -participation in the risk verification process within the restructuring project (this developed an analytical thinking for me because during this period I have helped the risk department with the related verifications in order to analyze the restructuring requests during the COVID-19 crisis); During my activity here I learned to work in programs such as Charisma, Worldcheck, Recom, Just, Mae + other sites used for financial audits. Fixed term contract - project date Show less

Customer Service Officer

• Jul 2017 - Jul 2019

In this job I developed a lot of empathy for people, having the opportunity to solve the requests of those who called in the Customer Relations department in which I operate. My responsibilities were represented by: -Taking a number of approximately 100-150 calls per day and solving requests received from customers -I've solved the problems of customers we discussed in phone calls and used various programs and software (RITM, Charisma, Cortex, Cisco, Teleopti, etc.) necessary to identify and verify customer banking data, as well as handling a large volume of data and performing banking operations on customer accounts -I had to keep track of the opened cases and assigned to colleagues from the approved departments in case I needed support for the more delicate cases of some clients and to notify them periodically about the status of the request, the progress of resolving the problem until the case is closed -I had responsibilities that involved calling customers, this in the case of credit card situations and I identified customers with backlog or unpaid installments that I called to help them with the best advices. Show less

Telemarketing Operator

• Feb 2016 - May 2016