Experience

Rondocarton | Rondo Offset
• Romania
• Packaging & Containers
• 1 - 100 Employee
• System Administrator

  • Dec 2022 - Present


Kromberg & Schubert

• Motor Vehicle Manufacturing
• 200 - 300 Employee

• Information Technology Engineer

  • Apr 2020 - Dec 2022

  - Providing technical support by phone and email all over the world - Troubleshooting the local network and telephony problems - Active Directory administration - Office 365 technical support/troubleshooting - Remote Desktop Protocol administration - Microsoft Exchange server administration - Ticketing system administration - OTRS - Local support, remotely support, support over the phone and email - Work from home possibility - Delegation possibility - Rebuilding: terminals/thin clients - Documenting and improving services - Offering technical support for hardware and software platforms (by analyzing and solving hardware and software issues reported and managed through a ticketing platform: OTRS) - Managing service request (tickets) in OTRS (open / resolve / close / escalate) and being a liaison (when needed) between general users and other IT departments - User management administration: AD, Exchange, Unix, Sybase, Portals (SAP, MobileIron, BeyondTrust-Bomgar) - LinOTP administration: user creation, importing/exporting, setting up eTokens and hard tokens. -To maintain and administer computing environments including computer hardware, systems software, applications software, and all configurations -To monitor the performance of computer systems and recommend changes to improve system performance - To diagnose hardware and software problems, and replace defective components - To plan, coordinate, and implement security measures to protect data, software, and hardware - To maintain and administer computing environments including computer hardware, systems software, applications software, and all configurations - vSphere: VM's creation, upgrade, configuration, maintain, backup. Show less



eJobs Romania

• Romania
• Human Resources Services
• 100 - 200 Employee

• QA Manual Tester

  • May 2022 - Jul 2022

  - Module 1. ISTQB Fundamentals of Testing Testing in software development cycles Testing techniques Static testing IDesign and test management - Module 2. AGILE Agile – SCRUM JIRA - Module 3. SQL Introduction to SQL Data selection Creation of databases Joining tables - complex selections - Module 4. Web Services JSON / XML The HTTP protocol REST API POSTMAN - API testing SOAP SOAPUI - API testing Other Internet Protocols - Module 1. ISTQB Fundamentals of Testing Testing in software development cycles Testing techniques Static testing IDesign and test management - Module 2. AGILE Agile – SCRUM JIRA - Module 3. SQL Introduction to SQL Data selection Creation of databases Joining tables - complex selections - Module 4. Web Services JSON / XML The HTTP protocol REST API POSTMAN - API testing SOAP SOAPUI - API testing Other Internet Protocols



SYKES

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• IT Desktop Administrator

  • Dec 2018 - Mar 2020

  - Technical support for workstations and peripherals - Troubleshooting the local network and telephony problems - Managing the Control Access systems - Active Directory administration - Office 365 technical support/troubleshooting - Remote Desktop Protocol administration - Dameware: Remote Access Software support/administration - HP Device Manager Console support/administration - SharePoint Central Administration - Microsoft Exchange Server administration - Ticketing System administration - Monitoring Virtual Machine sessions - Monitoring the network flow in the offices - Monitoring Hardware usage for Servers in Citrix AppCenter - XenApp - Local support/Remotely support/Support over the phone - Work from home possibility - Rebuilding: Laptops, Notebooks, PC's, Mini PC's and Thin Clients - Documenting and improving services - Elaborating and applying the procurement plan of IT devices (computers and peripherals, network devices) - Offering Technical support for hardware and software platforms (by analyzing and solving hardware and software issues reported and managed through a ticketing platform: ComITTS) - Managing service request (tickets) in ComITTS (open / resolve / close / escalate) and being a liaison (when needed) between general users (Operations – 1st level of support) and other IT departments in EMEA region and US (Networks team, ESE team, Telephony team, Service Desk Center – 3rd level of support) - Maintaining a close collaboration with all the departments within our organization: HR, Operations (call center operators, mentors, team leaders), Quality, OMD, SGA, Management (site manager, account director, account manager etc.) - Actively participating in creation of Client Escalation Documentation containing the procedures to follow during outage situations - Informing, instructing and coordinating users in terms of device usage (rights, restrictions) in compliance to our organization policy Show less



Azets Technology Solutions

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Consultant

  • Mar 2018 - Dec 2018

  - Offering technical support for internal and external users/clients over Hangouts/Google Chat, E-mail or Tickets through the online platforms- Onboarding/Offboarding users: creating work/personal/external accounts, granting accesses to multiple applications or environments- Local IT support for hardware/software- Introducing new colleagues to the new job and applications- Setting up 2FA for accounts/applications using multiple programs or devices- Google Admin- Working with Virtual Machine - Citrix Receiver - Citrix environment- Working with Remote Desktop Connection- Responsible for a good workflow at the office and also for the rest of the offices in the Company- Monitoring Virtual Machine sessions- Monitoring the network flow in the offices- Monitoring Hardware usage for Servers in Citrix AppCenter - XenApp- Admin rights in Active Directory and multiple applications in the Company- Often Hangouts meetings to solve or discuss different matters- Providing remote support using TeamViewer(Admin rights)- Providing support for users regarding printers(accounts) in SafeCom : PUK-PIN-Setting up accounts- LinOTP Admin in the company for multiple Realms- Mapping different drives or providing access to Share folders- Creating, editing or backing up databases for different applications- Standard user/usage of Microsoft SQL Server Management Show less

• Project Delivery Manager

  • May 2018 - Nov 2018

  - Managing FIM - External Accounts- Providing Solutions for external company users with FIM accounts - Citrix Login- Creating client specific users in accordance with GDPR Regulations- Managing FTP/SFTP accounts



CGS (Computer Generated Solutions)

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support

  • Jan 2015 - Mar 2018

  - AOL Live Technical/Customer Support for AOL E-mail, products and features - Verizon Live Technical/Customer Support for Verizon E-mail, products and features - Configuring third-party mail clients (Outlook, Thunderbird, Apple mail and mobile built-in mail clients) - Remote access – Troubleshooting AOL/Verizon Mail, features and premium products; Installing and uninstalling AOL/Verizon products and features - Gathering information for possible escalation of a problem to higher departments - Soft Skills(Goal Setting, Using Effective Voice Tone, Showing Empathy, Active Listening, Establishing Credibility, Controlling the Dialogue) - Sales Skills(Discovery, Sharing Value, Handling Objections, Assuming the Close) for AOL premium subscriptions Show less



SC Ambient SA, Ramnicu-Valcea

• Sales Assistant

  • Mar 2011 - Jun 2011

  - Suppliers / Stock - Reports - Sales - Suppliers / Stock - Reports - Sales



SC AGREMENT IMPEX SRL, Ramnicu-Valcea

• Sales Representative

  • Nov 2008 - Aug 2009

  - Suppliers / Stock - Reports / Invoices - Sales - Suppliers / Stock - Reports / Invoices - Sales