Alexandru Cararat
IT Helpdesk Specialist at Inform Lykos S.A.- Claim this Profile
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English Professional working proficiency
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French Elementary proficiency
Topline Score
Bio
Credentials
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Certified Computer System Administrator
LINK Academy RomaniaJul, 2023- Sep, 2024
Experience
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Inform Lykos S.A.
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Romania
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Market Research
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1 - 100 Employee
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IT Helpdesk Specialist
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Mar 2020 - Present
- work with Active Directory for creating and managing the user's or computer's details, attributes, permissions and groups. - Server file permissions and access control. - installing and adding new or existing stations or laptops to the Domain. - responsible with maintaining inventories of all IT equipment. - market research for competitive prices for hardware components. - support on upgrading various computer stations and laptops with new and better components. - hardware troubleshooting. - responsible with maintaining in peak conditions the users workstations, OS and software updates. - responsible for creating the new PBX user accounts, and configuring the IP Sangoma phones. - managing and applying updates through the WSUS Server and Solarwinds Patch Manager. - responsible for implementing new IT ticketing solution SysAid: design and customisation for the internal use, organized trainings for end users, managing the tickets received through this tool. - assure maintaining the backup of company’s essential data through the Backup Veeam application. - adding and sharing the company’s printers through the Printserver, updating the drivers and printers configuration. - support for users mailboxes, setting the mailbox features like archive interval or delete old items interval. Show less
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eMAG
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Belgium
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1 - 100 Employee
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IT Support Specialist
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Nov 2018 - Mar 2020
- responsible with the help desk, support employees with IT-related issues for the 2 eMAG warehouses. - provide remote support to a diverse group of end-users from Bulgaria, Hungary and Poland. - collaborate with IT departments (internal or external contractors) to maintain a stable environment - this includes processes and procedures for imaging systems ( Hikvision IVMS), patch deployment, AV and desktop security. - responsible with maintaining inventories of all IT equipment from both warehouses. - work with Active Directory for creating and managing the user's or computer's details, attributes, permissions and groups. - Server file permissions and access control. - installing and adding new or existing stations or laptops to the eMAG domain. - support on upgrading various computer stations and laptops with new and better components. - hardware troubleshooting. - responsible with maintaining in peak conditions the users workstations, OS and software updates. - configuring and offering support for various Zebra ,Lexmark printers and for Motorola symbol and Honeywell android mobile PDAs - creating and managing the Microsoft Office 365 accounts via Microsoft portal, and migrating users between on-premises and cloud. - support for users mailboxes, setting the mailbox features like archive interval or delete old items interval. - support on configuring and setting Multi-factor Authentication for secured access to Office 365 applications. - allocating Office 365 licences to users accordingly to their position in the company. - Skype for Business, Teams and One Drive support and troubleshooting. - good communication and strong analytical skills, with attention to details. - ability to work independent, under pressure during peak periods, meeting deadlines. Show less
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Dynamic IT Comunicatii
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Romania
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IT Services and IT Consulting
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Technical Support Specialist
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Sep 2015 - Oct 2018
- Responsible for providing remote desktop assistance and user facing support for initial fault diagnosis, for multiple companies. - Maintain direct relationship with end users to ensure business continuity and rapid problem resolution. - - Hardware relocation, and re-configuration, assist in the administration and support of the Local Area Network, including data management and printing facilities. - Monitor Service Desk records ‘High’ and ‘Major’ priority, taking preventative action to ensure Service Levels are met across the IT operational group and to ensure prompt resolution - Responsible with Antivirus management console, monitoring server and clients, keeping clients connected and updated. - Responsible with creating user mailboxes using the provided mail platform of each company, training the users in how to operate with the provided mail client. - Perform daily backup operations. - Monitor and remove viruses, spyware and other unauthorised software. - Apply OS patches and upgrades on a regular basis for clients. Show less
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Sales Consultant
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May 2013 - Jul 2015
Sales Consultant for photo cameras and corresponding equipment, at Nikon Yellowstore Sunplaza - Responsible with helping the clients in making the best choice in purchasing Nikon products. - Achieve the monthly targets on sales. - Responsible for physical inventory at the end of the month. Sales Consultant for photo cameras and corresponding equipment, at Nikon Yellowstore Sunplaza - Responsible with helping the clients in making the best choice in purchasing Nikon products. - Achieve the monthly targets on sales. - Responsible for physical inventory at the end of the month.
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Sales Consultant
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Oct 2006 - Feb 2012
Sales Consultant at Diplomatic Duty Free Bucharest, inside Diplomatic Club Bucharest. My responsibilities were to: - assist customers giving details about the products in the shop, help them make the best choices. - refiling the empty shelves with products. - arrange the merchandise according with the distributor standards. - cashier. - managing the weekly inventory. Along with my colleagues, I managed to fulfill my monthly sale targets. Sales Consultant at Diplomatic Duty Free Bucharest, inside Diplomatic Club Bucharest. My responsibilities were to: - assist customers giving details about the products in the shop, help them make the best choices. - refiling the empty shelves with products. - arrange the merchandise according with the distributor standards. - cashier. - managing the weekly inventory. Along with my colleagues, I managed to fulfill my monthly sale targets.
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IT Support
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May 2004 - Feb 2006
- Hardware and software instalation. - Building, troubleshooting, and upgrading computers in general. - OS optimization. - Hardware and software instalation. - Building, troubleshooting, and upgrading computers in general. - OS optimization.
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Education
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2002 - 2005
Universitatea Tehnică de Construcții București
Civil Constructions -
2000 - 2002
Post Secondary School Cronos
Computer Programming -
1996 - 2000
Economic High School Mircea Vulcanescu
Bachelor's degree, Accounting and Finance
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